Employee
•
3.4K Messages
View Order History by Order Number in AT&T Workforce Manager
I received a message from a customer asking for details on an order they placed with us before. Unfortunately, they didn’t leave their name all they included was an order number. Does anyone know how I use the order number to see the order’s details?
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Accepted Solution
Official Solution
j_wilson
Employee
•
3.4K Messages
5 years ago
You can access the order history for the customer based on an order number. To do so, click on “History” in the menu on the left and then click on “Order history”. The order history menu displays and you can enter the order number in the field under “Specific order number”. Click on the “Find orders” button and then click on the “View” link to the left of the desired order to see its details. Check out our tutorial “Run an Order History search by order number with AT&T Workforce Manager” for step-by-step instructions. You can also visit asecare.att.com to see more “How To” tutorials and videos.
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