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Contributor

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1 Message

Tue, Dec 25, 2018 8:48 PM

AT&T customers can’t call my phone number

I’ve started a new business using a voip provider (Nextiva) and all other carriers (Verizon, Comcast, T-Mobile, etc) can call the phone number except AT&T customers.  When an AT&T customer calls me it says it is not a working number.  Nextiva believes it to be a least cost routing issue with AT&T but each time I call AT&T they only say their technical teams are looking at it.  But a week later I have no resolution and am losing customers.  I am an AT&T customer too so I’ve been able to talk to them but it can’t be figured out. Please help!

Responses

Brand User
ATTBusinessForums

Administrator

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12.4K Messages

2 years ago

Hello @SDLawFirm,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2TfV0aJ


And include the following details:
Your full Name:

Business Name on Account:

Full business address:

Acct number:
Preferred Contact #:
Email address:
What type of service (Uverse, DSL, Landline, Wireless):

 

Thank you,

Laura G.
Social Media Manager

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I am having the exact same issue.  Not a single client from AT&T can call.  In fact you can't even call Nextiva's customer service number from AT&T.  HELP!!

Brand User

Administrator

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12.4K Messages

a year ago

Hello @canvasinc,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your service. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/31uFvA3) and be sure to include the following details so I can help:

 

Name on Account:

Contact #:

What type of service (Uverse, DSL, Landline, Wireless) & the number needing to be updated:

 

Thanks, EH

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Employee

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1 Message

a year ago

Tonight I dealt with a situation where an AT&T voip customer cannot call certain numbers.  It may be anecdotal but 2 numbers are confirmed Google.  I tried using both customer voip lines, sending 2 unique caller ID numbers out, and no difference.  The ringing turns to busy after a few rings and the other party (google user) cannot answer.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

 • 

12.4K Messages

a year ago

Hello @JaMack

 

Thank you for reaching out on our Business Community.  I will be happy to get you some help and have someone look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

Business Name:

Account Details:

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

We have a number where local AT&T customers cannot call us after we ported our number to a new PBX (Jive). Jive has pushed everything up with the upstream provider however AT&T Wireless numbers from the area are having issues calling the number.

Brand User

Administrator

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12.4K Messages

Hello @jamesliu,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your service. Please email us at @BizForums@att.com and in the subject line please reference the case#6839056. We will need the following information so we can further assist.

 

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

 

 

Thank you,

Lisa

Social Media Manager

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

 • 

12.4K Messages

James, I called and left you messages and also sent an email a few days ago. Please let us know when you have some time to chat. We would like to speak to you regarding your concerns. -Lisa

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

 • 

12.4K Messages

2 months ago

Hello@lghawkins

 

 

Thank you for your recent posting. We appreciate your participation within the Business Community. Sorry to hear about the issues with the service. I will be glad to look into this for you. I will mark the message private so we can gather some details.

 

 

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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