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1 Message

Wed, Jul 31, 2019 6:58 PM

Call waiting and Voicemail

When someone calls our business number and we do not answer, it goes to our recorded message. However, if we are on the phone and receive a call from call waiting but do not pick up that 2nd call, they get a generic message stating that we have not yet set up our voicemail. How do we amend this? We only have one line. We have a Panasonic phone. 


Brand User



11.9K Messages

a year ago

Hello @dawaldman,


Thank you for your recent posting. We appreciate your participation within the Business Community. In order for me to research your issue, I will need to verify some information. Please send me a private message:

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact:
Email address:


Thank you,

Laura G.
Social Media Manager


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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