circuit repair

Hello @circuit1,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: http://go.att.com/4c35445e

And include the following details:                                                                                           

·         Full Name:

·         Business Name on Account:

·         Address:

·         Phone number associated with the account:

·         Preferred Contact #:

·         Email address:

Thank you,

Nancy

AT&T Social Media Manager

Brian [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hello Brian-

Thank you for that information. I've sent your concerns/issue over to our Office of the President. Please allow 24 to 48 business hours for a manager to get assigned to your case and contact you. I've marked your issues as urgnet. If you should need anything at all, please don't hesitate to reach out to me via private message.

Thank you,

Laura G.

Social Media Manager

Circuit repaired on 3/22- thanks- 3 weeks and 6 tickets is obviously not good- the express ticket  system has many flaws- not nearly enough human contact, especially when they close a ticket remotely without confirming with the customer that the issue has been resolved. I understand that automation helps streamline your business, but nothing will replace human contact when it comes to customer service.

I am having the same trouble with an AT&T trouble ticket for a "short circuit" on my business land line. I was told by a 3rd party repair company that my AT&T business line has a 98% short circuit, inside my building. I have tried all of the AT&T options for repair, including twice trying to get a technician to come out to my land line, and no response. No real person on the telephone ever helped me. The "express ticketing" site on-line goes nowhere. I get an "Oops!" error. I have had my AT&T business land line for all of the 27 years that I have been in business. I have had good service in the past, but ever since Verizon put in the fiber optic cables, AT&T has been second rate. And now, no way to talk to a real person on the phone, and no real repair technician to come out. I am very disappointed in AT&T, leaving me hanging, when I have stuck by them for over 27 years!