Easement release

Hi @pbenton1,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Viktor
AT&T Business Social Media

I also have this very same circumstance what is the direction when in this circumstance?

WOULD BE MUCH EASIER FOR EVERYONE... If instead of asking to DM you shared for all to read what the answer is.. there is forum thread after forum thread asking this exact question and each time a robotic response that helps no one else with the same issue. 

Hi @SDLMUSA,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media

For the benefit of everyone here is what the bot auto take you to DMs response is.. no useful information. 

Hi – It’s AT&T here. Now that we are in Direct Message, please send me the following information to further assist you: Your Full Name: Contact number: email: Account name: Account details: Details of what you need assistance with: Charlene AT&T Business Social Media

What we all want assistance with is a process to follow that’s public to request amendments / removal to existing easement on land for telephony cable - what is the process? 

You continue to not read. I don’t need an engineer. Like many we just want the public guidelines from ATT when requesting to understand the process to follow to remove or amend your easement on our land. Read the actual question!! 

Hello @SDLMUSA,

Yes-we hear you and totally understand. If you are looking for general easement information you can go to the county land records office or city hall and ask a clerk to show you a map of the easement locations. A survey of the property will also show the location of utility easements.

If you are looking for easement amendments or removals that will need to go through the engineering department. As stated, we're here to assist you-please follow up with our DM, and we will take it from there. 

Shad

AT&T Business Social Media

Ok that wasn’t so hard for everyone to read with the same problem. I have all the information from the city already. Please can you advise what the process is your engineering department will follow. 

I.E. I submit a request then what happens? What is the process? 

the reason I’m asking publicly is because many have the same issue and it would just help if they can read it in the future also. 

Hi @SDLMUSA, Usually what happens is we locate an engineer in the area and provide them with the customer details. After the engineer responds to our request, they typically would contact the customer within 24-48hrs to follow up on the details on the project. Please let us know if you have any other questions. We'll be standing by.

Viktor
AT&T Business Social Media

Hello, good morning, I need the information of the corresponding engineer to request an easement permit in West Palm Beach

Hi @Marialejandra,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Hello, good morning, I need the information of the corresponding engineer to request an easement permit in Gretna, NE

Hello, Im dealing with the same issue. Did you get AT&T to resolve? Can you share any contact info for the correct department?