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New Member

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2 Messages

Thursday, March 19th, 2020 4:48 PM

Firstnet internet mobile hotspot not working

AT&T provided touchpad (mobile hotspot) will connect to internet, but will not always locate nearby wifi devices. Other times (mostly) the hotspot will connect to devices and the device will say "connected but no internet." Everything worked fine for a couple months prior. All devices have been reset, checked for software updates, etc.

Administrator

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26.2K Messages

4 years ago

Hello @mikio,

 

Thank you for reaching out on our Business Community.  May I ask the exact model of the device?

 

Thank you.

Chris

Social Media Manager

New Member

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2 Messages

cant tell-

its a samsung tablet, serial number R52MA0A2GXZ

Administrator

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26.2K Messages

Can you send me an email at [scrubbed] and include Case#7215760 in the subject line? 

 

Please provide the following in the email:

 

Contact Name:

Contact #:

Contact Email:

Account Details:

 

Thank you.

Chris

Social Media Manager

(edited)

New Member

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3 Messages

I am also having this issue with my FirstNet Account.

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