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How to setup a PTR request for AT&T Business Fiber
We are a business fiber customer and need PTR records created for the new block of IPs. The support reps on the phone have told me that we need to move our Domain to AT&T in order for them to create the PTR record. I already have a DNS registrar, and do not want another one to deal with. I simply need someone on the back end to create the PTR record so we can send emails on the new IPs. I've seen a lot of forum posts with people in the same boat eventually they report that the issue was resolved. This process has been much easier on other carriers. I just:
- open a ticket
- prove I own the equipment
- Prove I own domain
- Someone on the carrier back end creates the entry
Can someone please help me contact the proper group to get this done.
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ATTBusinessForums
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26.2K Messages
2 years ago
Hello @cworthen,
Thank you for your recent posting, we appreciate your participation within the Business Community. I'll be more than happy to take a look at this for you so we can get things back on track. I have marked our conversation as private so that I can get a few more details to further assist you. Please reply with the following information:
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Kim
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