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Tutor

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2 Messages

Wed, Jun 12, 2019 12:09 AM

How to unlock devices purchased from AT&T Business

I have tried multiple times to unlock a tablet purchased through our business account using the AT&T unlock pages. It fails every time. It is out of contract and paid off. How do I unlock a device purchased though Business?

Responses

Brand User

Administrator

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7.7K Messages

10 months ago

Hello @Grouplll,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with unlocking your device. I'll be more than happy to take a look at this for you.Please send me a private message by clicking here (https://soc.att.com/31sAvfy) and be sure to include the following details so I can help:

 

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

Error Message:

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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2 Messages

10 months ago

That solved the problem. It seems that items purchased through Business cannot be unlocked via the consumer unlock site and you have to contact Business Customer Support directly for that type on unlock. 

 

They were able to provide the unlock code. Some explanation of this on the consumer site could save a lot of time and agony.