Need to file a claim with risk management

That number is not in service.

Hello @izalu,

Thank you for posting.  You can call 1-800-288-2020 in filing a claim.

Chris

Social Media Manager

A man dug whole in the front of our yard, without asking for permission. I would like to know what authorization does he have to do that and also what was he doing on our property when we don't even have AT&T. Please tell me how I find out why this whole was dug and who gave him authorization to do this.

We're happy to address your concern about the dig in your yard, @adriana56.

It's likely that your property has a utility easement on it.

If your property does have an easement, then AT&T (a utility company) is allowed to come onto the property and dig, even if you're not an AT&T customer.

We suggest that you check with your local county clerk or county land records office to find out if the previous deed on your house has an easement listed.

We hope this information was helpful. If you have any other questions, we'll be here.

Aminah, AT&T Community Specialist

Let's lead you to the right direction, @adriana56.

For property damage claims those are handled by Sedgwick, our claims administrator.

We have a article on our website that goes over filing the claim and how the whole process will go.

If you have any other questions or concerns, feel free to reach back out.

Thanks for contacting us on AT&T Community Forums.

Jasmine, AT&T Community Specialist

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At&t is so frustrating, call this number-disconnected, log into this website-no info found.

At&t dug up my driveway and did not replace the concrete. I am so furious of the carelessness and inconvenience this has brought upon me. 

I called and filed a claim, waited a week and still not phone call from a rep , I am ready to take my own legal actions and media blast this company, with negative reviews.

So fed up!!

-Cristina, San Diego, CA

Let's see if we can point you in the right direction, @tinamalinis.

We are sorry for the inconvenience, and we want to help you turn this around.

Here is more information on Damage Claims.

You will need to follow up with the Damage Claim team to check the status of your already filed claim. They will be the ones that will give you the best answers and work with you to get this fixed.

If you have any other questions or concerns, feel free to reach back out.

Thank you for contacting AT&T Forums.

Marc, AT&T Community Specialist