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Wednesday, September 9th, 2020 8:56 PM
Need to file a claim with risk management
I manage an association in Illinois, AT&T drilled a hole through our plumbing lines, and I want to submit a letter and documentation. They kept sending me to risk management but no one answers the phone, and the mailbox is full. Please advise asap. Laurie
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3 years ago
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @lvelasquez1970
Thank you for posting on the Business Community. The number would be 800-894-0374 M-F 8-7PM ET. Is that the number you called?
Chris
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izalu
New Member
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1 Message
3 years ago
That number is not in service.
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Hello @izalu,
Thank you for posting. You can call 1-800-288-2020 in filing a claim.
Chris
Social Media Manager
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adriana56
New Member
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2 Messages
3 years ago
A man dug whole in the front of our yard, without asking for permission. I would like to know what authorization does he have to do that and also what was he doing on our property when we don't even have AT&T. Please tell me how I find out why this whole was dug and who gave him authorization to do this.
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
We're happy to address your concern about the dig in your yard, @adriana56.
It's likely that your property has a utility easement on it.
If your property does have an easement, then AT&T (a utility company) is allowed to come onto the property and dig, even if you're not an AT&T customer.
We suggest that you check with your local county clerk or county land records office to find out if the previous deed on your house has an easement listed.
We hope this information was helpful. If you have any other questions, we'll be here.
Aminah, AT&T Community Specialist
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Let's lead you to the right direction, @adriana56.
For property damage claims those are handled by Sedgwick, our claims administrator.
We have a article on our website that goes over filing the claim and how the whole process will go.
If you have any other questions or concerns, feel free to reach back out.
Thanks for contacting us on AT&T Community Forums.
Jasmine, AT&T Community Specialist
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JohnDire
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25 Messages
3 years ago
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tinamalinis
New Member
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1 Message
3 years ago
At&t is so frustrating, call this number-disconnected, log into this website-no info found.
At&t dug up my driveway and did not replace the concrete. I am so furious of the carelessness and inconvenience this has brought upon me.
I called and filed a claim, waited a week and still not phone call from a rep , I am ready to take my own legal actions and media blast this company, with negative reviews.
So fed up!!
-Cristina, San Diego, CA
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ATTBusinessForums
Administrator
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26.2K Messages
3 years ago
Let's see if we can point you in the right direction, @tinamalinis.
We are sorry for the inconvenience, and we want to help you turn this around.
Here is more information on Damage Claims.
You will need to follow up with the Damage Claim team to check the status of your already filed claim. They will be the ones that will give you the best answers and work with you to get this fixed.
If you have any other questions or concerns, feel free to reach back out.
Thank you for contacting AT&T Forums.
Marc, AT&T Community Specialist
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