Request unblock of TCP Port 25 Outbound

Hello @CQuestEF,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2w4FjZS

And include the following details:                                                                                           

• Full Name:
• Business Name on Account:
• Phone number associated with the account:
• Preferred Contact #:
• Email address:

Thank you,

Nancy

AT&T Social Media Manager

I am having this exact same issue. We have Business Fiber w/Static IPs through AT&T and need port 25 open for SMTP traffic.

Thank you in advance,

Keith

I am also having this issue.  I can't click on the provided link above because I get some sort of HTTP POST error.  Please let me know who I need to contact to request opening port 25.

Thanks!

Hello @jjonestq,

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to get you some help. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2LlBkBz

And include the following details:
Your full Name:

Business Name on Account:

Business address:

Number on your account:
Preferred Contact #:
Email address:
What type of service (Uverse, DSL, Landline, Wireless):

Description of Issue:

Thank you,

Laura G.
Social Media Manager

@jjonestq 
You can only request to unblock TCP Port 25 if you are a business class customer. That being said, you would need to call UBIZ Care Support so that they can help you. The number I was given at the time was 877-503-2622 opt 4.

Hi,

I have similar problem.

Our company has moved to new location and subscribed to AT&T Business Fiber internet service with 32 static IP addresses about a week ago. Emails from our internal network can no longer be sent to customers.

Please unblock port 25 for SMTP outbound traffic.

Thanks,

Hello @thsquare,

I’m sorry to hear about the trouble with your IP, please visit our Blacklist thread (https://soc.att.com/35tQmf0) for more information and preliminary blacklist removal tasks.

Should you still need further assistance,

please send me a private message by clicking here: https://soc.att.com/37syuTK

And include the following details:                                                                                      

• Full Name:
• Business Name on Account:
• Address:
• Phone number associated with the account:
• Preferred Contact #:
• Email address:
• Affected IP address:
• Description of Issue:

Thank you,

Nancy

AT&T Social Media Manager

Hello @pc2K2KBizFiber

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be glad to assist with your concerns. I marked the message private to gather some details.

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

Thank you,

Lisa

Social Media Manager

Hello @pc2K2KBizFiber

We will need your account details or number that is associated with the account.

Thank you,

Lisa

Social Media Manager

Helllo @pcK2KBizFiber

Thank you for your info. I will escalate your concerns.

Please allow us 24 hrs to review/research. We’ll be sure to give you a call to follow up.-Lisa