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Wed, May 23, 2018 5:30 PM

Setting up 2 phone lines and fax

we had a second line installed through our u verse business account.  The line coming in through the wall has a data port, connected to uverse, and a phone line, connected to Ext port on fax machine.  The fax then has a phone line running to the line 2 on the att phone.  Line 1/L1+L2 runs to the uverse port phoneline 1 and 2.  This is how the installer put everything.

So what I need is Line 1 to ring then if it is busy then ring at Line 2.  If line 2 is busy then go to a voicemail.  I also need to use the fax machine using either phone number from line 1 or line 2 (preferably line 2).

Appreciate help.

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ATTBusinessForums

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9.7K Messages

2 years ago

Hello @bittersweetpet,

Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for the install issues. We will be happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message:
https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732

And include the following details:
Your full Name:
Business Name on Account:
Business address:
Number on your account:
Preferred Contact #:
Email address:

Have you called into our technical department to report this? If so, please provide a repair ticket number:


Thank you,
Laura G.
Social Media Manager
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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