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I recently switched from Verizon to AT&T. Since switching I am not able to receive an authorization code via text from Santander bank. I worked fine on Verizon. I spent over 2 hours on the phone with AT&T tech support and they did not resolve the issue. They ended by saying that it is a problem of the text making it to the AT&T gateway and then it doesn't know where to be sent. They stated that it is an AT&T issue and that they were sending an email to [email scrubbed] to resolve the issue. It is still not resolved. Do I need to go back to Verizon? This is ridiculous.
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @stevemc123,
Thank you for reaching out on our Business Community. We will be more than happy to check into this further on our end. Please send us an email at [email scrubbed] and include Case#7115352 in the subject line.
Please provide the following in the email:
Contact Name:
Contact #:
Contact Email
Account Details:
# in question:
Thank you.
Chris
Social Media Manager
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @stevemc123,
I just wanted to check in with you if you are still having this issue?
Thank you.
Chris
Social Media Manager
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