1 Message

Thu, Jan 4, 2018 11:04 PM

SIM card not provisioned

I received a new iPhone SE for work today and under the network it says "SIM not provisioned", as well I seem to have no service. How do I correct this problem?




Brand User



7.8K Messages

2 years ago

Hello jk3973, 

Thank you for reaching out on our Business Community.  This means that the SIM has not been provisioned for your line.  You can call into our Customer Service department at 1-800-331-0500.  Considering this is from your work, someone that is authorized may need to call in. Please feel free to send us a private message by clicking here if further assistance is needed with the following:

Contact Name:

Contact #:

Contact Email:

Account Details:

Thank you.


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