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Fri, Nov 30, 2018 4:14 PM

Unlocking phone from business account

I want to unlock my phone since Monday )we are Friday) and callled att customer support for 10 times now (stayed on the phone for more than 3 hours overall) and finally they told me their systems were down and I should go to the online chat to unlock my phone (the system online did not work because I was on a business contract and when I left my company I wanted to transfer my phone to t mobile. As such they created a new personal account to transfer the number. Given they had to create that , they are telling me my phone is locked and are not able to unlock it. Is this legal?). I contacted the love chat and got transferred 5 times to different departments and nobody could help (I have the transcript and it’s pretty funny how not competent they are). As a result I cannot talk with my family, I don t have a phone right now. What should I do, given nobody at att can help me?

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ATTBusinessForums

Administrator

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9.7K Messages

2 years ago

Hello @Sylvie2018,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2Q6ef9m


And include the following details:
Your full Name:

Business Name on Account:

Number in question:

Your personal account number:
Preferred Contact #:
Email address:

     

Thank you,

Laura G.
Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

9 months ago

I am planning to unlock my Business phone, what are the things i need from my business to do that?

whether i have to inform my business or AT&T will send a notification to the business upon unlocking?

 

Brand User

Administrator

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9.7K Messages

9 months ago

Hello @sri_dosthi,

 

Thank you for reaching out on our Business Community.  You can check eligibility and have your company fill out a device unlock request here: https://soc.att.com/34a6VMx

 

If you need further assistance, please private message me by clicking here

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

 • 

9.7K Messages

9 months ago

Hello @SR_dosthi,

 

Thank you for your recent posting. We appreciate your participation within the Business Community.For instructions and information regarding the unlocking of devices please visit us online at https://soc.att.com/31O0uNC If you have any further question or need any additional help. Please send me a private message by clicking here (https://soc.att.com/36cyruQ) and be sure to include the following details so I can help:

 

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

 

 

 

Thank you,

Lisa

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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