Contributor
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1 Message
Unlocking phone from business account
I want to unlock my phone since Monday )we are Friday) and callled att customer support for 10 times now (stayed on the phone for more than 3 hours overall) and finally they told me their systems were down and I should go to the online chat to unlock my phone (the system online did not work because I was on a business contract and when I left my company I wanted to transfer my phone to t mobile. As such they created a new personal account to transfer the number. Given they had to create that , they are telling me my phone is locked and are not able to unlock it. Is this legal?). I contacted the love chat and got transferred 5 times to different departments and nobody could help (I have the transcript and it’s pretty funny how not competent they are). As a result I cannot talk with my family, I don t have a phone right now. What should I do, given nobody at att can help me?
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ATTBusinessForums
Administrator
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26.2K Messages
5 years ago
Hello @Sylvie2018,
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/2Q6ef9m
And include the following details:
Your full Name:
Business Name on Account:
Number in question:
Your personal account number:
Preferred Contact #:
Email address:
Thank you,
Laura G.
Social Media Manager
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sri_dosthi
Contributor
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2 Messages
4 years ago
I am planning to unlock my Business phone, what are the things i need from my business to do that?
whether i have to inform my business or AT&T will send a notification to the business upon unlocking?
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @sri_dosthi,
Thank you for reaching out on our Business Community. You can check eligibility and have your company fill out a device unlock request here: https://soc.att.com/34a6VMx
If you need further assistance, please private message me by clicking here
Thank you.
Chris
Social Media Manager
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @SR_dosthi,
Thank you for your recent posting. We appreciate your participation within the Business Community.For instructions and information regarding the unlocking of devices please visit us online at https://soc.att.com/31O0uNC If you have any further question or need any additional help. Please send me a private message by clicking here (https://soc.att.com/36cyruQ) and be sure to include the following details so I can help:
Business Name:
Account Details:
Contact Name:
Contact Number:
Email Address:
Thank you,
Lisa
Social Media Manager
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Ralu
New Member
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3 Messages
4 years ago
I have bought / upgraded to another phone through my business and want to unlock my old phone. My company has already filed for unlock over a week ago and no action taken by AT&T. What can I do to get my old phone unlocked?
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