Contributor
•
1 Message
Email to sms/mms - Whitelist Domain Name?
We are a fire district in Washington State and we use email to text for callback notifications to employees. Some employees who are AT&T subscribers (employee personal phones) inconsistently receive the messages. We wonder if a possible solution would be to whitelist our domain so your system does not view our messages as junk and filter sending them to the intended recipients? Is whitelisting our domain possible? If yes, who would I speak to?
ATTBusinessForums
Administrator
•
26.2K Messages
5 years ago
Hello @pcfd2019,
Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for any inconvenience. We will be more than happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/33wvSlF
And include the following details:
Your full Name:
Business Name on Account (if you have an account):
Business address:
Number on your account (if you have an account):
Preferred Contact #:
Email address:
Description of Issue:
Thank you,
Laura G.
Social Media Manager
8
0
jleev22
New Member
•
1 Message
11 months ago
The company I work for also cannot send text/email messages to ATT cell phone users. Is there a resolution yet?
0
0
ATTBusinessForums
Administrator
•
26.2K Messages
11 months ago
Hi there @jleev22,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Dodley
AT&T Business Social Media
0
0
CoachChris
New Member
•
1 Message
10 months ago
I also am affected by the send text messages by email to ATT cell phone users. Who can help?
0
0
ATTBusinessForums
Administrator
•
26.2K Messages
10 months ago
Hi @CoachChris,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Shad
AT&T Business Social Media
0
0