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Contributor

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1 Message

Mon, Aug 12, 2019 7:56 PM

Email to sms/mms - Whitelist Domain Name?

We are a fire district in Washington State and we use email to text for callback notifications to employees.  Some employees who are AT&T subscribers (employee personal phones) inconsistently receive the messages.  We wonder if a possible solution would be to whitelist our domain so your system does not view our messages as junk and filter sending them to the intended recipients?  Is whitelisting our domain possible?  If yes, who would I speak to?  

Responses

Brand User
ATTBusinessForums

Administrator

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10.2K Messages

a year ago

Hello @pcfd2019,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. We apologize for any inconvenience. We will be more than happy to help. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://soc.att.com/33wvSlF


And include the following details:
Your full Name:

Business Name on Account (if you have an account):

Business address:

Number on your account (if you have an account):
Preferred Contact #:
Email address:

Description of Issue:

 

Thank you,

Laura G.
Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@ATTBusinessForums Hello, I'm running into this same issue. We send Email SMS alerts to our users on request and they just recently stopped working. Previously no issues for over 15 years.

I tried to private message you using the link above but it wasn't clear on how to do so. I'm guessing the website changed a bit since then. Can you please instruct me on how to go about messaging you the information needed to get whitelisted?

Brand User

Administrator

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10.2K Messages

Hello @snrproductions, Thank you for reaching out on our Business Community.  We will be more than happy to take a look into this further.  Please send us an email at BizForums@att.com and include Case#7001850 in the subject line. 

 

Please provide the following in the email:

 

Contact Name:

Contact #:

Contact Email:

Details:

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

@ATTBusinessForums just wanted to let you know I sent an email yesterday. I haven't heard back yet but it's only been a day. I just wanted to confirm you received it. Thank you!

Brand User

Administrator

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10.2K Messages

Hello @snrproductions ,

 

Thank you for your post.  Yes, we did receive this and having someone look into this.

 

Thank you.

Chris

Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

@pcfd2019 , @snrproductions - did you manage to have your domains whitelisted? I'm running into the same problem and was wondering if this is an effective channel to get this resolved.

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