Emails blocked and abuse_rbl@abuse-att.net unresponsive

Chris assisted in getting this corrected for us.  As of 02/23/23 emails are no longer getting rejected from our IPs.

Hello @beidem

Have you emailed the abuse email address?  It typically can take 5 business days to resolve.

Chris
AT&T Business Social Media

Yes.  We emailed the abuse email address on 02/13, 02/16, and 02/20 but there has been zero response outside of getting an automated email.

This process really needs to be shored up at ATT because I see the forum is flooded with companies having the same exact problem.  Its almost like it is getting routed to an IT team who has zero organizational skills and could care less about working false positive blocks like ours.  This should instead be driven through a customer support team who can act as a middle layer or liaison between us and the team responsible for unblocking emails.

I will send you a message to gather more details.

Chris
AT&T Business Social Media

Hi @beidem,
Thanks again for posting on the AT&T Business Community. I’m very happy that I could assist you and get the blacklist issue resolved. Feel free to visit us for how to videos, our AT&T Business Community Blog and for any future assistance you might need, have a great day!

Antwan
AT&T Business Social Media

Dear AT&T,

We are also experiencing the same problem with AT&T blocking our server IP. We do not appear on any blocklists at all.

Can you please assist?

Chris Mant

Hi @Marlink_UK,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Kim
AT&T Business Social Media

Hello, we too are experiencing the exact same issue. I've forwarded numerous messages to the abuse address with no response at all. If any AT&T staff here can help, we'd great appreciate it.

David

Hi David, thank you for those details. I will engage our security team to review. I will let you know as soon as I have a response. Kathy S

AT&T Business Social Media

Much appreciated Kathy.

Sure, my team is asking for the "ip's" that are the issue.  Kathy S

AT&T Business Social Media

No problem. Could you send me a DM so I can provide them to you privately?

Good Day we are getting blocked by abuse_rbl@abuse-att.net. Is there something we could do about it?

Domain: capitalcoastps.com

Have you emailed the rbl email address the error you are receiving?

Chris
AT&T Business Social Media

Are you still having an issue?

Chris
AT&T Business Social Media