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Mon, Jun 22, 2020 8:20 PM

How to get copies of text messages and deleted messages

How do you go about getting copies of the actual old text messages and deleted messages?

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ATTBusinessForums

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10.2K Messages

2 months ago

Hello @Spencerj,

 

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order to research your issue, I will need to verify some information.  Please send an e-mail to: Bizforums@att.com with the following details and in the subject line please reference your Case#7800150

  • Full Name:
  • Business Name on Account:
  • Phone number associated with the account:
  • Preferred Contact #:
  • Email address:
  • Description of Issue:

 

Thank you,

Nancy

AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Administrator

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10.2K Messages

2 months ago

Hi @Spencerj,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

We are curious to know what specific device you are using. Also, are you subscribed to the cloud service that comes with your device? This will help to keep a record of your data which you can retrieve at any time. How long ago were the messages deleted?

 

With more information, we will be able to assist further.

 

Doyin, AT&T Community Specialist.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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@ATTBusinessForums 

The device is an iPhone 11. The phone is subscribed to the cloud but I do not know the ID. The phone is being used by our teenage daughter. We have seen some questionable text s on the phone and deleting of whole history of some individuals. We were wanting to gain these copies with out our daughters knowledge so that we can get a true representation of what is actually going on. These messages were deleted between May 14, 2020 and up to the present.

Brand User

Administrator

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10.2K Messages

We know parenting can be hard @Spencerj,

 

If you already have iCloud Backup enabled, and your iPhone backs up on schedule, then your deleted texts should be available. The service backs up messages sent via iMessage, SMS, and MMS, but it requires the same SIM card as when you made the backup.

  • Go to Settings > Name>  iCloud > iCloud Backup.
  • Make sure iCloud Backup is enabled.
  • Erase your iPhone by going into Settings > General > Reset.
  • Choose Erase All Content and Settings.
  • You’ll be asked if you want to restore your iPhone from an iCloud Backup.
  • Choose Restore from iCloud Backup.
  • Once your backup is restored, you should be able to access any texts that were on your phone when you first backed up.

Unfortunately there is no way to remotely view deleted text messages on a device.

 

Please let us know if this helped!

 

LotieS, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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Won’t you need the Apple ID for this process? I do not know the Apple ID and my daughter claims that she doesn’t remember it either.

Brand User

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10.2K Messages

Hi @Spencerj,

 

If you have forgotten your Apple ID, you can visit Apple's Recover page to find out what is. You'll need to input some information first, before you can acquire your Apple ID. If this all works out for you, follow the steps listed in the previous post to access iCloud. If a backup was created with the content you're looking for, it'll be in the iCloud if it was set up properly.

 

Thank you!

 

Collin, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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