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j_wilson

Employee

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1.8K Messages

Fri, Feb 1, 2019 12:31 PM

Locate a Message ID in AT&T Message Archiving

I’m working on one of our internal cases, and we are required to include messages sent to our client including those sent in AT&T Message Archiving. I saw somewhere that an ID is assigned to each message processed by the system. Where do I go to see the ID for a message?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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j_wilson

Employee

 • 

1.8K Messages

a year ago

To see the message ID in AT&T Message Archiving, navigate to and click on the desired message. The message content displays, click on the dropdown arrow to the right and then click on “Additional Info”. The Message ID and mailbox information displays. Take a look at our tutorial “Locating the message ID in the AT&T Message Archiving portal” for more information. You can also visit asecare.att.com to see more “How To” tutorials and videos.

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.