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2 Messages

Fri, Jun 12, 2020 3:54 PM

Our number appears to be blocked by At&t

Good morning,

I work for an online pharmacy and it appears that our sms system powered by twilio is not delivering messages to At&t customers. We are not transmitting any PHI or HIPAA data over sms, but our customers do benefit from the communication from us. Is there any information on confirming why we may be blocked? Also, how does one go about returning service to At&t customers.

Thank you,



Brand User



10.2K Messages

2 months ago

Hello @GoGoMeds,


Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order to research your issue, I will need to verify some information.  Please send an e-mail to: with the following details and in the subject line please reference your Case#7740019

  • Full Name:
  • Business Name:
  • Phone number associated with the account:
  • Preferred Contact #:
  • Email address:
  • Description of issue/copy of blocked message


Thank you,


AT&T Social Media Manager

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


2 Messages


I appreciate the response. I will send an email shortly.

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