Employee
•
3.3K Messages
Search for messages from a specific phone number in AT&T Message Archiving
I need to put together a report on one of my business contacts. As part of that, I need to provide information on the user's messages. Does anyone know if I can look up their history using their phone number in AT&T Message Archiving?
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Official Solution
j_wilson
Employee
•
3.3K Messages
3 months ago
Yes, you can use a phone number to search for messages in AT&T Message Archiving. First, log in and click on the field under more options. Next, enter the phone number and press enter on your keyboard. A list of messages from that phone number displays, and you can click on the desired message to see its content. See our tutorial “Searching for messages from a specific phone number in the AT&T Message Archiving portal” for step-by-step instructions. You can also visit asecare.att.com for more tutorials on managing messages in AT&T Message Archiving.
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