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j_wilson

Employee

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1.9K Messages

Fri, Jun 7, 2019 11:24 AM

Add a key system emulation group in AT&T Collaborate

We are currently set up with AT&T Collaborate, but most of our lines are still hard-wired desk phones. Does the system have any options to manage that type of line?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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j_wilson

Employee

 • 

1.9K Messages

a year ago

Yes, AT&T Collaborate includes a feature called “Key System Emulation” which allows you to use call group functions with analog devices by checking to see if a line is busy and trying another if it is. To add a key system emulation group, select a site by clicking on either “Switch to site view” or “Select a site” and then on “Administration” in the menu on the left. Take a look at our tutorial “Manage key system emulation with AT&T Collaborate” for step-by-step instructions. You can also visit asecare.att.com to see more “How To” tutorials and videos.

 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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