Employee
•
3.5K Messages
Enable a device in the AccessMyLAN web portal
We had a worker go on leave for a few months, and they have since returned. The previous AccessMyLAN administrator disabled their account, and I’m not sure how to grant them access again. Does anyone know where I need to go to enable accounts?
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Official Solution
j_wilson
Employee
•
3.5K Messages
3 years ago
You need to enable the user’s device in AccessMyLAN to allow them to use it once again. To enable a device, log into AccessMyLAN and then hover over Devices at the top of the page. Then click on Device Overview—a list of configured devices displays. Scroll to the desired device and then click on the pencil icon to the right of the device’s name. Under Mobile Data, click the checkbox to the right of “Enabled.” Check out our tutorial, “Enable a device in the AccessMyLAN web portal” for more information. You can also visit asecare.att.com to see more tutorials on managing devices in AccessMyLAN.
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