Announcements
j_wilson

Employee

 • 

1.8K Messages

Fri, Feb 22, 2019 12:39 PM

Manage the Call Recording settings in AT&T Collaborate™

We recently started a new sales team, and I need to set them up in AT&T Collaborate™. I want to be sure that we maintain a good quality of service. Does anyone know if there is a way to have their calls recorded so I can review them?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Accepted Solution

Official Solution

j_wilson

Employee

 • 

1.8K Messages

a year ago

Yes, AT&T Collaborate™ allows you to record calls in bulk. To configure multiple users at once, click on “Bulk management” in the menu on the left side of the homepage. Click on “Manage Features” and then on “Type of change”. Select “Assign features, and then check “Call Recording”. Check out our tutorial “Manage Call Recording settings with AT&T Collaborate” for more information. You can also visit asecare.att.com to see more “How To” tutorials and videos.

 

Join the discussion and share how you use AT&T Collaborate™ or any other Advanced Solutions products to improve your business. Give us product feedback and share suggestions and tips with other users.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.