Still Waiting on AT&T to Port my fax number for Online Fax

Hello @termfee,

Thank you for your recent posting.  We appreciate your participation within the Business Community.  I would be happy to help.  In order for me to research your issue, I will need to verify some information.  Please send me a private message by clicking here: https://soc.att.com/2YxPwKs

And include the following details:                                                                                      

• Full Name:
• Business Name on Account:
• Address:
• Phone number associated with the account:
• Preferred Contact #:
• Email address:
• What type of service (Uverse, DSL, Landline, Wireless):
• Description of Issue:

Thank you,

Nancy

AT&T Social Media Manager

Yes, I am still waiting!  The number had been released before AT&T told Rainbow to release it.  AT&T made Rainbow reactivate it and start the process over.  This means I have to pay another month with Rainbow.  AT&T sent the request so Rainbow chose August 14th as the release date.  They're sick of dealing with AT&T and so am I.  The initial release was on July 14th.  I'm a CPA firm and will be without a fax for 28 days.  This is beyond unacceptable.  Oh and did I mention I'm paying for this online fax that isn't even in operation yet.  I'm not happy with AT&T at all. 

[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hello @termfee,

I wanted to follow-up with you.  The case that we escalated for you shows the fax line has been resolved.  I just wanted to confirm with you?

Thank you.

Chris

Social Media Manager

Yes, after 28 days, my online fax is now working.  I appreciate the help from the forum personnel.  Without your help it would not have been resolved.  The online fax customer service is terrible.

How do you find out others fax number? Do you use any kind of app for this? I would like to know more about it. Thanks!