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C

New Member

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2 Messages

Sun, Aug 2, 2020 5:32 PM

Account issues after migration from Premier to myAT&T for Business

My account was migrat from Premier to AT&T for Business back in June of 2020. When that happened I was able to login to the business portal but then unable to see my bill or manage the rate plan on my account (see attached images). Now it's August, and after spending nearly 3 hours on the phone with customer service and technical support reps, being hung up on twice, and transferred to oblivion, I'm STILL not able to manage my rate plan or see my bill. The CS reps also only show 2 basic plans for my device, neither of which is the plan it is currently on or the plan it was on when it was in Premier. This is insanely frustrating and while Premier was not the best interface, at least I could manage my device and update my plans reliably which is what I need in order to provide solid services for my customers. What lengths do I have to go through to get good support and is there any way I can be moved back to premier?

Trying to view my current plan and usage:

Trying to edit my rate plan:

Trying to view my bill:

Responses

Brand User

Administrator

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16.8K Messages

1 y ago

Hello cruisinwhoop,


 


Thank you for your recent posting.  We appreciate your participation within the Business Community.  We will be glad to look into your request to migrate back to Premier.  Please send us an email with your contact information and account details to [email scrubbed] and include case number Case #8034842 in the subject line so we can help you.


 


Janet O


AT&T Business Forum

(edited)

New Member

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2 Messages

1 y ago

Email has been sent!

Thanks.

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