New Member
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1 Message
Cancel Business Land LIne
I am trying to cancel my business land line. I have been on the phone for 30 minutes, and have been transferred 15 times. No one can cancel by phone line apparently.
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello lkholland
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. Please email us @BizForums@att.com and include the Case number #7945945 in the subject line.
And include the following details:
Your Full Name::
Business Name:
Business Number:
Preferred Contact #:
Email:
Thank you,
Kathy V.
Social Media Manager
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ATTBusinessForums
Administrator
•
26.2K Messages
4 years ago
Hello lkholland
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. Please email us @BizForums@att.com and include the Case number #7945945 in the subject line.
And include the following details:
Your Full Name::
Business Name:
Business Number:
Preferred Contact #:
Email:
Thank you,
Kathy V.
Social Media Manager
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0
catwalk803
Contributor
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5 Messages
4 years ago
WOW - I'm glad I'm not the only person that has tried to cancel service and is being held hostage (since 5/8/20) on two accounts by AT&T (a T-1 and Phone lines) and I've talked to no less than 30+ people all overseas (I know this because of the accents and I ask each one if they are in the USA and they all say NO and can't transfer me to the US). I've even tried online email requests, etc. It's all a game to keep us getting dinged each month with a new invoice even though all equipment was returned and we are not using the services. I've been waiting since 5/8 for my final invoices and received neither - just more monthly invoices that we are not paying. I have also not received any HUMAN responses to all of my requests - just a canned response here and there. Several people swore the accounts were canceled and they weren't. I have the name, date, time and the conversation I have had with every supposed AT&T rep. And this is why they lose customers to Verizon and other companies. Verizon responds with a human quickly. AT&T, not so much.... good luck and hope you aren't going to have to squat around for several months like our company to get resolve.
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