New Member
•
2 Messages
Cannot Access Account after Moved from Premier
After my Premier Business account was moved to myAT&T for Business I cannot access the account. My username was previously changed to the email address on the account. Using that address as username and my previous password fails. When I requests password reset, the response is that the email address is not recognized. When I request the user ID information using my phone number or account number, I get a message that says the account information cannot be reached, try again later. I have been trying this for two months and still get the same message. I called Support on this, and was told there is a outage on the webserver since November. Clearly the account information was messed up in the transfer from Premier. How can I get this fixed?
ATTBusinessForums
Administrator
•
26.2K Messages
4 years ago
Hello cwsorensen99
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to help you with your request. Please email us @BizForums@att.com and include the Case number ##76672417667241 in the subject line.
And include the following details:
Your Full Name:
Business Name:
Business Number:
Preferred Contact #:
Email:
Thank you,
Kathy V.
Social Media Manager
1
0
Moe430
New Member
•
1 Message
2 years ago
I’ve had this same issue for 3 years. Just this week I’ve spent 3 hours on the phone with ATT and 2 hours in an ATT store and still nothing!!!! (Edited per community guidelines) F’N RIDICULOUS!!!!!!
They told me to call premier and gave me a number that was no longer in service which recommended I call the same number id just spent hours on taking to helpless imbeciles!!!! I can’t view my bill, I have to pay my bill by calling because I cannot log in. I’ve had ATT wireless FOR 20 years!!!!!!!!! I think it’s finally time to leave!
(edited)
0
0