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Contributor

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1 Message

Tue, Sep 24, 2019 5:31 PM

Cannot place orders since account transitioned from Premier

Since my account was transitioned I'm unable to place orders or upgrade devices on my account.  How can I restore this?

 

When I try to place an order I receive this message

Our Online system is unable to process your information at this time. To continue with your order call 844-468-0121 or return to your account management dashboard to service your account

Responses

ATTCares

Administrator

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172 Messages

4 months ago

Hello @dscchicago

 

Thank you for reaching out on our Business Community.  We want to apologize for the frustrations.  We may need to take a deeper look into this.  Please private message me by clicking here the following information, so I can further assist you.

 

Contact Name:

Contact Number:

Contact Email:

Account Details:

 

Thank you.

Chris

Social Media Manager

 


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Contributor

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2 Messages

2 months ago

I am also experiencing the same issue. When I called 866-499-8008, I was told a case would need to be opened and it would take up to 72 hours for it to be investigated. It is infuriating how nearly every time I need to do anything with my AT&T Wireless account, I have to call and waste my time. AT&T should be monitoring the website errors and proactively resolving these issues, rather than the effected customers having to individually report this issue. Additionally, the number provided in the error message, 844-468-0121, is out of service. Seriously, American Telephone & Telegraph, you can't even get your own numbers correct? When I asked the customer service representative if she would open a ticket for the incorrect phone number, she said that she could not do that. I am incredulous at the ineptitude at every direction.