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New Member

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1 Message

Thu, Jun 25, 2020 3:04 PM

Changing caller ID

Our business line just shows a single name on the outgoing caller ID, not the full name of the business. Can this be changed so that the business name shows up correctly when we call out?

Responses

Brand User

Administrator

 • 

16.8K Messages

1 y ago

Hello @barnhartfoundation,

 

Thank you for using the business community. We are happy to help. Please email us at [scrubbed] with "Case #7816164" in the subject line and provide the details below.

 

Your full name:

Contact number:

Email:

Account details:

 

Thank you,

 

Melissa

Social Media Manager

(edited)

Brand User

Administrator

 • 

16.8K Messages

1 y ago

@barnhartfoundation, Thank you for sending us the needed information via email. I have sent your request to my escalation team. Please allow 24 to 48 business hours for the to contact you.

 

Thanks,

Ruth

AT&T Business Forum Support

Brand User

Administrator

 • 

16.8K Messages

1 y ago

Hello @barnhartfoundation, I see that AT&T representative Jen called you in regards to fixing your caller ID. Can you confirm this for me?

 

Thanks,

Ruth.-

AT&T Business Forum Support.

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