Contributor
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1 Message
Email login
I can't log in to my email. Says password is invalid. I've had the same password since May 29, 2018. All of a sudden it won't work. My email was setup many years ago by a former employee, therefore I don't know the answer to the security questions. The email address that the password reset is set to go to is the former employee's email. Is there someway I can talk to an AT&T agent to resolve this problem. I was on a chat line for about an hour last night and when the agent finally responded, the chat cut off. PLEASE help, I need to be able to access my email. This is a very stressful situation.
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ATTCares
Administrator
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172 Messages
5 years ago
Hello @Drrick,
Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your email and logging in. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/2BObbpS) and be sure to include the following details so I can help:
Business Name:
Account Details:
Contact Number:
Contact Name:
Email Address:
Thank you,
Lisa
Social Media Manager
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