Problems creating a business account login

Hello @mermed,

Thanks for reaching out on our Business Community Forums.  I apologize for the frustration and would be happy to help. 

We are in the process of migrating some of our customers to a new website to manage their accounts, some have experienced issues with logging in.  Clearing your cache and cookies often helps as well as trying a new web browser.  Here's the url:

https://soc.att.com/2K57oIC.

If these steps do not resolve your issues, please send us a private message by clicking here: https://soc.att.com/2Y8S0mt

and include the following details:                                                                                           

• Full Name:
• Business Name on Account:
• Wireless #:
• Email address:
• Description of Issue/Error message:

Thank you,

Laura G.

AT&T Business Social Media Manager

I"m having problems too. I tried calling AT&T but the automatic system routed me to the people who handle government accounts, so the rep said she would transfer me to business. Instead she transferred me back to the automatic system that routed me to her in the first place. So I just hung up.

Why couldn't our existing log in and account information just be transferred to this new system?

Hello @lo12345,

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your account and logging in. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/2TTZQMd) and be sure to include the following details so I can help:

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

Thank you,

Lisa

Social Media Manager