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Update Address on Order in Process?
Is there anyway to update an address for an order (cell phone) that is in process? Rather than mailing the new phones to our business address, which is closed due to the pandemic, I requested it be sent to my home address. However, after receiving the confirmation email I noticed that the AT&T representative had input the street address incorrectly (left off the "Terrace" of the street name) meaning it will be mailed to the wrong address and it doesn't have my personal name, just the business so I worry it won't be delivered properly.
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ATTBusinessForums
Administrator
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26.2K Messages
4 years ago
Hello @pilotjordan,
Thank you for using the business community. We can look into that for you, however, we cannot guarantee that we will be able to update the address. You can cancel the order and reorder, but if you would like us to look into this for you, please email us at [email scrubbed] with "Case #7721723" in the subject line and provide the details below.
Your full name:
Contact number:
Email:
Account details:
Thank you,
Melissa
Social Media Manager
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