We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

We have a demolition project in Manhattan and need to remove the AT&T equipment on the roof. Who can i contact to schedule a service?

I have a business wireless account, and currently the outgoing caller ID for all callers defaults to the business name (even though I’ve updated each individual line through the online portal). I need the outgoing caller ID to be the name of each individual user, NOT the business name. How can I mak

I have a client that purchased a building originally used by Ohio Bell and sold by AT&T shortly after they acquired the company. Would AT&T still have the building/site plans archived somewhere?

I'm looking for a contact with the Engineering/Construction Department for a Will-Serve Letter for a new project in Newton County, Georgia. There are AT&T fiber lines running along the frontage on US Highway 278, so I just need a Will-Serve Letter to provide to the owner. Thank you,

I'm using the tablet plan on a Samsung Tab 2. I need a FAN pin to manage my account. The Tab 2 apps are so old I can't get text and it's not an actual phone. The updated text app says it won't work on my device. I can't receive a phone call on the device, I can't receive texts on the device, I still

New customer and I cannot get a account setup online. It is asking me for a FAN PIN and says to call 611 if I need assistance with it. After waiting on hold for 30 minutes the rep says it would be more convenient to visit a store to get the FAN PIN updated. More convenient for the rep since she did

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

New construction project that included construction of a garage and low hanging wires are now resting on the roof peak.

I called in and started a ticket number last month to relocate OH lines in the ROW. I was assigned a ticket number PL3QF154, but I do not have a contact.  These lines are holing up construction.  Who can I call? Bob

I am in need of a Will Serve letter for a new multifamily housing development located in Decatur, GA. Please confirm a contact person to whom I can direct my request.

I need to know if ATT has infrastructure available for landline and internet service at the following location: 3215 Hwy 278 NW, Covington, GA 30014.  Will need a Will Serve Letter for this location if service is available

There is an AT&T property that collects old tires, trash etc. which abuts our property. We would like to buy this property even if we have to subdivide.  It looks like a good opportunity for AT&T to liquidate a property they acquired long ago through the SWB merger.  What division

I am an underground utility construction company owner. I would like to become a preferred contractor for ATT in the Illinois and Iowa area

Project is located in San Diego County

I need to send an Utility Coordination Letter for a proposed project in Dallas, TX. How can I get the email contact for the person responsible to review and address the letter?

Hi I'm dealing with a similar situation as the one found in this thread: https://bizcommunity.att.com/conversations/the-break-room/att-blocking-our-business-website/64074656feae517c1d4de328 AT&T ActiveArmor is mistakenly blocking a domain/website and I can't seem to find any resolution. It's pre

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

Please provide the contact for someone in technical support who can help me with access and use of the Business Center Portal. The portal is constantly down and despite trying different browsers the site is unresponsive.  When calling the help line it's not possible to speak with someone; the

Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se