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Disconnect Business service
We need to disconnect service and are having a hard time doing so. I have called the number on the billing statement but have not had any help. We get routed to a website that asks for all kinds of information that is not on the billing statement so it's been very frustrating.
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Account & Billing Support
Will Serve Letter Request (Visalia, CA)
Hi, I need a Will Serve letter to demonstrate service availability for a housing development located in Visalia CA, 93291. I don't need to install services at the moment, just verify that the site in within service area. Can I please have the email/number for the appropriate contact or have someone
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Construction & Engineering Assistance
Need account manager information -
We have had this account from AT&T for over a year and I have no idea who our account manager is? I am not able to access our account online at AT&T. We need assistance please.
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AT&T Business Center
How to cancel my business accounts
I have been trying for weeks to disconnect our business internet, phone and toll free advanced feature accounts with no success. I have called many different numbers and get consistently horrible support. I have been transferred to many different departments, all of which tell me they are not the ri
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Account & Billing Support
Inquiry of AT&T connection points at NTI commercial site (gas station/convenience store) - LUBBOCK, TEXAS
Client will be starting construction on a new convenient store/gas station in Lubbock TX (Hwy 87 & 98th St) - can provide address. If you have a utilities map for AT&T facilities at requested location that would be greatly appreciated. we want to ensure our connection point is correct for ou
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Construction & Engineering Assistance
Unable to change one user's caller ID!!
We have one Premier user who still shows the former phone number owner's name when he places a call. We made all the user changes recommended by support within the Premier Business page but that has not worked. Can anyone guide us on WHY the old owner's name would still be showing?
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AT&T Premier
Utility Easement
We own a commercial property in Los Angeles since 2013. The building was built in 1987. Recently we were in the process of selling the property and were informed by the title company that there was a utility easement granted to Southern California Telephone Company in 1940. The easement was across t
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Construction & Engineering Assistance
Easement team info
Good morning, I sent my info several days ago regarding a question around an old easement on my property and was told that my info would be forwarded to the correct team but I have not heard from anyone. Who can I contact about this? The DM conversation is also now locked and I cannot reply to it
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Construction & Engineering Assistance
AT&T contractor cut my irrigation line when they installed underground fiber cable.
Water line for irrigation system cut by Anesco & Assoc. contractor for AT&T. Will deny access to them to continue work until they fix the broken pipes.
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Construction & Engineering Assistance
Sugar Grove, IL - will serve letter request
Good afternoon. I am needing a utility availability / will serve letter for a new construction project located on the NE corner of Route 47 & Galena Blvd. in Sugar Grove, IL.
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Construction & Engineering Assistance
Business account lines that are in-contract - need to transfer to consumer account - not getting anywhere
Hello, I have a few lines on my AT&T Business account that need to be transferred to the users' existing AT&T Consumer accounts. I am going round and round with Customer Care telling me the ONLY way to do that is to CANCEL the line in order to cancel the contract - that way the ETF hits the
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Account & Billing Support
Release of Easement
Need help with contact for Release of Easement. Residential
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General Device Support
Cellular network not working
Please help!! My phone can’t take or receive calls, and I can only send and review texts when I’m connected to wifi. I also can’t use cellular data to connect to the internet. The SOS symbol is displayed in the corner of my screen even though my phone isn’t in SOS mode. I have a lot of important cal
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Technical Issues & Support
Auto Receptionist
Is there a way to stop using the auto-receptionist or do you have to use it? (Office@Hand)
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General App Support
Voicemail Portal will not forward voicemails to my email
Voicemails from ATT's Business Voicemail Portal (the Inbox you’re directed to when you click on “check or manage voicemail”) will not reliably forward voicemail messages to my email. The voicemails are not going to spam, my email is submitted correctly, and I have tried alternative browsers. ATT's s
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myAT&T for Business
Unexpected Authentication Challenge
I have tried different browsers. I have tried clearing data and cookies. I have looked all over online. There are no answers for my question. I called ATT last week regarding this issue and they told me it’s not their problem, despite the fact it’s an issue with their web page. When I try to play v
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myAT&T for Business
Towneplace Suites Calhoun GA BIC Engineer Request
Need a BIC engineer to meet GC on site to locate meet point at curb for our conduit. Trying to get BIC on site this week. thx
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Construction & Engineering Assistance
New Hotel build - BIC Engineer request
Need a BIC engineer to meet GC on site to locate meet point at curb for our conduit. Is this something you can handle or can you point me in the right direction? Trying to get BIC on site this week. thx
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Construction & Engineering Assistance
AT&T Real Estate Department Contact
Good afternoon, I have a very strong client interested in a piece of real estate owned by AT&T and am looking to find the best point of contact to discuss this matter. I previously asked this question and never heard back from the real estate department. Assistance here would be greatly appreci
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Construction & Engineering Assistance
Need a conduit removed.
We have a conduit that was placed in our backyard yard, and it is not on a specified utility easement. We’ve been trying to have this removed for several months because we are trying to do some landscaping. Several technicians have come out and said that they would get in contact with an engineer wh
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Construction & Engineering Assistance