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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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21

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Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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24

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Looking to confirm an order placed on ATT.com actually went through.

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

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55

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galxy s4 fails to update to lollipop

Hello, I am trying to update my s4 to the newest available version.  The download is successful and then the phone restarts and starts the install.  It gets to about 28% and then restarts.  When I unlock the phone after the restart is complete the software update says it was interrupted.  I have ver

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1.2K

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Terminate a SONET Account

Hello I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent s

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Terminating a SONET Circuit

Hello,I have a SONET Circuit I need disconnected.I have attempted this through the Disconnect desk but the system will not accept it.I have sent several disconnect notices to Global Support and they state they cannot disconnect it and go to the Disconnect desk or our Account Manager. I have sent se

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74

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Need help in finding our business direct Account Executive

I need assistance in locating the contact information of our AT&T business direct account executive. The billing statements that we receive have no information on whom this might be nor how to contact them. Is there a way I can find the contact information for our account executive given I have

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103

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ATT won’t cancel my business internet

I have been trying to cancel my ATT business internet for days now. I have called almost a dozen different ATT numbers, spoken to over a dozen different ATT representatives, and completed every ATT form requested. I have also been told there is no ATT account manager for my business account, so no

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58

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CLUB Service

Hello, I need detailed information on some CLUB Service accounts we have.Who can help me with that? We also have some accounts on which the physical address is not included on the bill. I need to know the locations as the company had broken into several parts and we are receiving legacy bills tha

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152

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Average Costs of Circuits in Urban and Rural Markets

I am seeking some tool for requesting average costs of circuits in various urban and rural markets in the United States Does anyone know of something like this?

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39

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Office@Hand Upgrade to Paid Account

We got a new OAH account that was set up as a trial that expires tomorrow. It is called a POC or Proof OF Concept account. I didn't know this until I got an e-mail last night. I mean I signed a contract, agreed to pricing and ordered phones, so it seemed normal. I have been on the phone all day

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Assistance Needed with Contract Renewal - Follow Up Required

This is a follow up to a prior post. The account executive I was referred to has not responded to email / phone messages.  Please advise if there is another person in the US who can help, not the overseas call center.

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75

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Business landline contract renewal

Hi I need to renew my contract but I get directed to the wrong department multiple times. What is a good phone number to contact?

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175

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Business end user phone upgrade

Hello, my plan allows for phone upgrade. I was not able to login to the portal to request upgrade. Is there a number i can call and request upgrade?

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Billing

I’ve been calling for months for my business internet and trying to remove long distance connection from my internet but nobody helps me. Last month the representative told me there is a 300+ promotional credit on my account and I only needed to pay 200 for my bill. And when I got my bill for this m

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50

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Transfer Phone number from my Employer's corporate account to my Personal Account

Few years back I transferred my phone number from my personal account to my employer's att premier account. Now I want to go back to my personal account. However, I am not able to find how to do that. I tried contacting through chat support and got transferred to 3 different support call and everyon

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119

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Having Trouble Transferring Billing Responsibility

I have a business account. Last week I transferred billing responsibility for my own wireless plan to be linked with the business account. I am trying to transfer billing responsibility for my wife's wireless plan to my linked accounts. I am getting an error: "You can't move your line from a new acc

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113

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Payment applied to incorrect account

We mailed payment for a business account, and the payment was applied to another account in our name. We now reflect a past due balance on an account we paid, and we have a credit on the account that was incorrectly involved.  How can this be corrected?

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Renew Contract

Can anyone who works for AT&T help me to renew the business local calling for my account? Previously have used the blcrenewal website, but this seems to be down now. Any help would be appreciated. I never got anything in the mail stating my contract was up and needed to be renewed.

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1.3K

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being charged $100 over what my bills supposed to be

We set up a Buisness account 3 months ago. According to our "in home" professional this specific buisness account type was brand new and so we were getting extra discounts for being close to the hub. it was absolute (Edited per community guidelines) jumping through hoops to get it set up. now that

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