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Emails blocked and abuse_rbl@abuse-att.net unresponsive

We've had a couple of dedicated IP addresses that we've sent email from for years and everything was fine but unfortunately a couple of months ago we were forced to migrate to a couple of new dedicated IP addresses. Since the IP migration we've been receiving blocks when attempting to get business

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Send your location in AT&T Business Messaging

A co-worker told me that there is a way for me to share my location via a message in AT&T Business Messaging. Does anyone know if I can do that from my computer? If so, how do I do so?

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16

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Add a user to your AT&T Business Messaging account

I added some team members and I need to add them to our AT&T Business Messaging account. Does anyone know how to do so I the system?

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15

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Delete an AT&T Business Messaging contact in the AT&T Business Notification Center

I’m cleaning up my AT&T Business Messaging account. This includes removing old contacts that are no longer valid. I was performing this from my phone but have arrived at the office and wanted to see if I could do the same from my desktop. Does anyone know if I can use my desktop to perform the s

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Create an AT&T Business Messaging contact in the AT&T Business Notification Center

We set up a new team and I need to add them to my AT&T Business Messaging account. I don’t have access to my phone so I would like to see if its possible to add contacts from my desktop. Does anyone know if I can do so?

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26

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Assistance unblocking our range of dedicated email sending IPs

Hi we have recently transitioned to new cloud based email sending servers with private dedicated IP addresses. Since doing this, our emails have been getting bounced for certain AT&T domains. We emailed the errors to abuse_rbl@abuse-att.net and got a response on March 13th stating that the IP ra

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39

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Set an AT&T Business Messaging status in the AT&T Business Notification Center

I will be at a client site for the day and want to let my co-workers know that I will not be reachable. Does anyone know what the easiest way to do that is in AT&T Business Messaging?

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36

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Change your AT&T Business Messaging password in the AT&T Business Notification Center

Does anyone know if I can set a new password for my AT&T Business Messaging account from my computer?

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26

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Add an attachment to a message in AT&T Business Messaging

I’m working remotely and my mobile phone is charging. I need to send a file to a client, and I wanted to see if there is a way to do that from my desktop. Does anyone know how to send an attachment?

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26

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Access the delivery log in AT&T Business Messaging

We are using AT&T Business Messaging and I’m looking for information on how to tell if my messages are being received. Does anyone know where I can go in the system to see that information?

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39

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Send a message to a group in AT&T Business Messenger for iPhone

I started using the AT&T Business Messenger application and I’m looking to see if I can message multiple users at once. Does anyone know if the iPhone application has that ability, and if so, where I need to go to do so?

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36

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Download and install the AT&T Business Messenger for iPhone application

My company started using AT&T Business Messenger and I need to start setting up my account. I use my iPhone for most communications. Does anyone know where I need to go to get started?

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16

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Edit a contact in the AT&T Business Messenger for iPhone application

I’m visiting a client site and realized that when I added them to my AT&T Business Messenger account, I included the incorrect phone number. Does anyone know how I can make changes from my iPhone?

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14

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Change your status in the AT&T Business Messaging for iPhone application

I’m at a client site and I want to make sure that my co-workers know that I am unable to respond to them. We use AT&T Business Messenger to keep in touch. Does anyone know if this is something I can configure from my iPhone?

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9

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Change the AT&T Business Messenger alert tone in the iPhone application

I’m a new user to AT&T Business Messenger for iPhone application. I want to see if there is an easy way to tell when I receive a personal message as opposed to a message from my business contacts. Does anyone know if that is possible?

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8

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AT&T Business Messaging compatible protocols

I was asked to gather information on the capabilities and requirements for using AT&T Business Messaging. Does anyone know where I can go to find information?

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View the user's plan type in AT&T Business Messaging

I’m looking into the billing for some of our AT&T Business Messaging users. Does anyone know where I need to go in the system to find this information?

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Download an attachment in AT&T Message Archiving

I’m putting together a report on a client case and want to save the files they provided via text. I can access the messages via our AT&T Message Archiving account, but does anyone know how to download the attached files?

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10

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Change your password in AT&T Message Archiving

I’m updating the passwords for all my systems and need to update my AT&T Message Archiving password. Does anyone know where I need to go to change the password?

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6

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Change a user’s first name in AT&T Message Archiving

One of my AT&T Message Archiving users reached out to advise me that there was a typo in the name that was entered into the system. I need to update that, but I’m unsure where to go to do so. Does anyone know how I can change a user’s name?

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