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I need a copy of our newest invoices
I have tried through Internet Explorer, Chrome and Firefox from my work computer, home computer and phone.The interactions all end in error.
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Account & Billing Support
Fraudulent & Deceptive Business & Billing Practices on behalf of AT&T
I need to find my local regional account manager for our business's accounts. There are about 6 or 7 accounts total. Every Avenue that we have attempted to this point in getting these issues resolved has been fruitless and I have been attempting to resolve these issues since July of 2023 when I came
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Account & Billing Support
How Can I get or find a 'Direct Channel'?
We are working through an Aggregator which is working through another layer of service at AT&T.It is slowing response time to issues and complicating billing. We are also paying extra to have this arrangement.How can I locate a 'Direct Channel'?We had been dealing directly with AT&T and our
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Account & Billing Support
AT&T CA POTS copper phone service - contract rate renewal - bill increased 600% - Phones Disconnected- Cant get ahold of account manager
Hi I have been unable to renew my business POTS copper phone line service contract discount rates, that our company has had for over 40 years running. This past year around june 2023 our account rep was unavailable and unwilling to provide a contract renewal to our company. The bill increased 600% a
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Account & Billing Support
Disconnect Service
Hello, I have three business locations that I would like to end my service with AT&T.
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Account & Billing Support
ATT Managed Internet Backup Scam
To whom it may concern: We received a phone solicitation from ATT Business sales department on 3/11/24. The very aggressive salesperson pushed us to order an internet back service and device. We declined repeatedly. She said she would send an email for us to read in case we reconsidered. We then
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Account & Billing Support
Account Representative
We have a business account with AT&T for AT&T Phone Business Advanced. Under this account we have three separate site aliases to help track which numbers go where. We simply need to cancel all services associated with one site alias as we no longer have that property. We are paying for a ser
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Account & Billing Support
Disconnect Business service
We need to disconnect service and are having a hard time doing so. I have called the number on the billing statement but have not had any help. We get routed to a website that asks for all kinds of information that is not on the billing statement so it's been very frustrating.
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Account & Billing Support
How to cancel my business accounts
I have been trying for weeks to disconnect our business internet, phone and toll free advanced feature accounts with no success. I have called many different numbers and get consistently horrible support. I have been transferred to many different departments, all of which tell me they are not the ri
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Account & Billing Support
Business account lines that are in-contract - need to transfer to consumer account - not getting anywhere
Hello, I have a few lines on my AT&T Business account that need to be transferred to the users' existing AT&T Consumer accounts. I am going round and round with Customer Care telling me the ONLY way to do that is to CANCEL the line in order to cancel the contract - that way the ETF hits the
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Account & Billing Support
Termination of 3 Year AT&T Dedicated Internet & Voice Bundle Agreement for Breach( Illinois)
In August of 2023 our company signed a 3 yr Internet & Voice bundle contract. Every month for the past 7 months the monthly bill has been $400-500 more that the agreed upon monthly cost. AT&T agreed and has made promises to correct the bill for the past 5 months. About 2 months
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Account & Billing Support
Cancelling white page ad
For 10 years I’ve been charged four dollars plus every month for a white page ad that doesn’t exist. I have called repeatedly and keep getting the runaround and nobody seems to wanna help me or can even find the account number. What should I do as I keep getting monthly bills thanks Jim
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Account & Billing Support
Billed for non-return phone in error.
I was billed for a non-return next trade in device. I chatted with 2 chat reps ( i have the transcripts), who assured me the phone had been received and had not been processed through the system yet. Since, I have chatted with 2 more reps, who tell me it was not received. The last rep g
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Account & Billing Support
finding phone line
I am a telecom engineer at a hospital. I have 2 numbers with issues that my local provider tells me are managed by Teleport Communications. These may have been ported over to another hospital in our group, and I am trying to determine the call path for these numbers so I can troubleshoot effectively
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Account & Billing Support
AT&T Mexico abysmal customer service - always giving us the run-around - refuse to acknowledge that a contract has expired
I need a simple, straightforward solution for the continued harassment I am receiving from Mexico AT&T business customer "service". How can a contract signed 7 years ago, that expired after 2 years, still be valid?? Why can't AT&T send me any proof of this?? Why does AT&T co
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Account & Billing Support
Invoice for $607.20 even though my account is closed
hello, i had an account with at&t and had autopay, no issues there but then i received an invoice for $607.20 but on the invoice it doesnt say what its for? Ive called the number on the invoice and noone can seem to find that information and they dont even see that charge, ive been back and fort
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Account & Billing Support
Returned upgrade but still charged
I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r
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Account & Billing Support
How to setup B2B ACH Payments
How can I get our business setup with ACH/Wire payments for our bills moving forward? Is there a form or a process?
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Account & Billing Support
No one at AT&T can find my business account number when I call
I'm trying to contact someone to help me on my business account and every number I call says they can't locate my Account Number but I get a bill every month and pay. I have an account that uses Voice Over IP and routers. Can someone please help me?!
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Account & Billing Support
Change orders in ORCA
Good Morning Our company is registered as a Electrical Contractor and I wanted to know if there is a guide on how to submit change orders in ORCA? I know how to add them in ACAS but not ORCA.
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Account & Billing Support