Search Results (26)
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Disconnect Business service
We need to disconnect service and are having a hard time doing so. I have called the number on the billing statement but have not had any help. We get routed to a website that asks for all kinds of information that is not on the billing statement so it's been very frustrating.
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Account & Billing Support
How to cancel my business accounts
I have been trying for weeks to disconnect our business internet, phone and toll free advanced feature accounts with no success. I have called many different numbers and get consistently horrible support. I have been transferred to many different departments, all of which tell me they are not the ri
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Account & Billing Support
Business account lines that are in-contract - need to transfer to consumer account - not getting anywhere
Hello, I have a few lines on my AT&T Business account that need to be transferred to the users' existing AT&T Consumer accounts. I am going round and round with Customer Care telling me the ONLY way to do that is to CANCEL the line in order to cancel the contract - that way the ETF hits the
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Account & Billing Support
Termination of 3 Year AT&T Dedicated Internet & Voice Bundle Agreement for Breach( Illinois)
In August of 2023 our company signed a 3 yr Internet & Voice bundle contract. Every month for the past 7 months the monthly bill has been $400-500 more that the agreed upon monthly cost. AT&T agreed and has made promises to correct the bill for the past 5 months. About 2 months
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Account & Billing Support
Cancelling white page ad
For 10 years I’ve been charged four dollars plus every month for a white page ad that doesn’t exist. I have called repeatedly and keep getting the runaround and nobody seems to wanna help me or can even find the account number. What should I do as I keep getting monthly bills thanks Jim
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Account & Billing Support
Billed for non-return phone in error.
I was billed for a non-return next trade in device. I chatted with 2 chat reps ( i have the transcripts), who assured me the phone had been received and had not been processed through the system yet. Since, I have chatted with 2 more reps, who tell me it was not received. The last rep g
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Account & Billing Support
finding phone line
I am a telecom engineer at a hospital. I have 2 numbers with issues that my local provider tells me are managed by Teleport Communications. These may have been ported over to another hospital in our group, and I am trying to determine the call path for these numbers so I can troubleshoot effectively
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Account & Billing Support
AT&T Mexico abysmal customer service - always giving us the run-around - refuse to acknowledge that a contract has expired
I need a simple, straightforward solution for the continued harassment I am receiving from Mexico AT&T business customer "service". How can a contract signed 7 years ago, that expired after 2 years, still be valid?? Why can't AT&T send me any proof of this?? Why does AT&T co
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Account & Billing Support
Invoice for $607.20 even though my account is closed
hello, i had an account with at&t and had autopay, no issues there but then i received an invoice for $607.20 but on the invoice it doesnt say what its for? Ive called the number on the invoice and noone can seem to find that information and they dont even see that charge, ive been back and fort
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Account & Billing Support
Returned upgrade but still charged
I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r
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Account & Billing Support
How to setup B2B ACH Payments
How can I get our business setup with ACH/Wire payments for our bills moving forward? Is there a form or a process?
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Account & Billing Support
No one at AT&T can find my business account number when I call
I'm trying to contact someone to help me on my business account and every number I call says they can't locate my Account Number but I get a bill every month and pay. I have an account that uses Voice Over IP and routers. Can someone please help me?!
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Account & Billing Support
Change orders in ORCA
Good Morning Our company is registered as a Electrical Contractor and I wanted to know if there is a guide on how to submit change orders in ORCA? I know how to add them in ACAS but not ORCA.
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Account & Billing Support
Need a reliable contact to resolve a billing issue on our AT & T office at Hand account.
Need a reliable contact to resolve a billing issue on our AT & T office at Hand account. We have had nothing but poor customer service, or customer service that do not know how to troubleshoot, escalate or fix anything.
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Account & Billing Support
Cancel Service but don't have number or account stuff, impossible to get through phone bot
I need to cancel my parents service it's a subscription for a cell phone and a wireless tablet but the phone was stolen and they no longer have the tablet. I cannot get through the phone bot service it's 100% impossible keeps telling me I am a subscriber to different ATT service and disconnects me.
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Account & Billing Support
Renewal of Long distance line contract
My business contract for a long distance line expired a couple of months ago and I've tried renewing it by calling a plethora of numbers that ultimately leads to me not getting anywhere. My bill went up drastically and is almost not even worth having compared to the price we used to have on the cont
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Account & Billing Support
account numbers
How can find out what phone numbers are attached to Sub Account numbers? Please advidsr.
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Account & Billing Support
How do I get in touch with business retention?
I have been having issues with my Business account bill for months and have not gotten anything addressed correctly. I have been quoted prices and then billed almost double what was quoted. I've spent hours on the phone with no resolution. I've also been charged for a device not being returned but i
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Account & Billing Support
I need to cancel my business account
when I go to chat, they say i need to call, when i call they say i need to go into a store and when i went to the store they said they cant do it and need to call and wont call from the store. how do I cancel the account?
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Account & Billing Support
billing
I need the street address for the ATT billing office in Carol Stream IL. I need to send a payment next day delivery Fed Ex and need a street address thanks
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Account & Billing Support