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Official Solution

Customize Advanced Call Queue rules in AT&T Office@Hand

I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?

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AT&T ISP is blocking my website

When I have people go to my website. AT&T is labeling it as dangerous and won't allow people to enter. I've completely cleaned my server and google labels the website as safe for browsing however this issue is still present. Who do I need to talk to for me to resolve this issue.

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Official Solution

Configure the default audio and video device in the AT&T Office@Hand desktop application

I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?

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Official Solution

Using annotations in the AT&T Office@Hand desktop application

On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?

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ATT Land Purchase Inquiry

I am trying to contact a representative with the real estate/land department regarding a parcel of land in Davidson, NC 28036. Please advise.

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Getting information whether AT&T has blocked or blacklisted our website

Dear AT&T, Our clients that have been using AT&T to access our website, have been getting issues regarding SSL while accessing website. Our certificate is valid and support of our SSL certificate  provider has verified that the issue seems to be located on ISP side. Please help us to re

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Official Solution

Delete a user from your AT&T Office@Hand account

I’m cleaning up our systems and I’m wondering how I can remove users from our AT&T Office@Hand account. Does anyone know how to do so?

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WE NEED HELP!!

We were told we had to migrate over to fiber optic from our old DSL system. Since the install our online billing/payment system has not worked.  The company that manages the online system made the necessary changes on their end but needed the new equipment to have ports opened etc.  This

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Auto Receptionist

Is there a way to stop using the auto-receptionist or do you have to use it? (Office@Hand)

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Official Solution

Add a user to your AT&T Office@Hand account

I need to add some new managers to our AT&T Office@Hand account. Does anyone know how to do that?

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Official Solution

AT&T Office@Hand User Groups Overview

We added a few new managers to our AT&T Office@Hand account and I was advised that at lease one of the user’s had the wrong information added. Does anyone know where I need to go to make changes to user information in the system?

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Operator assisted conference calls

is this still an option?

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Official Solution

Check your AT&T Office@Hand voicemail via mobile application or landline

I’m working at a client site and need to access a message that was left on my AT&T Office@Hand account. Does anyone know if I can do that from a landline? If so, how do I check the message?

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Official Solution

Check your AT&T Office@Hand voicemail via online account

My I.T. department is working on my mobile device. I need to access a message that my supervisor sent me earlier today. Does anyone know if I can listen to AT&T Office@Hand messages on my computer?

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PTR Records who to contact?

I need some PTR records. Who can I reach out to to get them created? I am a Internet Business Customer. When I call technical support they said they don't know what a PTR record is.

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Official Solution

Plantronics integration with the AT&T Office@Hand desktop application

My company started using AT&T Office@Hand and one of my co-workers told me that the desktop software allowed you to control it via my headset. They mentioned that I should be able to plug the headset in and the system would detect it. Does anyone know if I can configure it manually?

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Malware warning for business site for ATT customers

Hello! ATT visitors to our business website are getting the malware warning. Other visitors have no problem. We had a previous site on the URL that was attacked, and after trying everything, completely re-built the site and changed domain hosts last year. Only the ATT customers seem to have this iss

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Official Solution

Setting up an Extension’s Call Information on Your AT&T Office@Hand Mobile Application

One of our AT&T Office@Hand user advised us that they would like to have the system display the dialed number as opposed to the standard caller ID. I only have access to the account via my mobile device. Does anyone know if I can change that setting from the application and, if so, how I go abou

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AT&T Office@Hand application is consistently being removed or uninstalled

Hello, We've encountered issues where the AT&T Office@Hand application is consistently being removed or uninstalled from the local computers.Any suggestions

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Need assistance with IP whitelisting

Hello, We have encountered a significant issue with our email deliverability and we need your immediate assistance. Recently, we started warming up a new IP address to enhance the reliability and security of our email communication. Unfortunately, we have been blocked by AT&T, sbcglobal, and bel

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