Search Results (26)
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Last 90 days
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Official Solution
Customize Advanced Call Queue rules in AT&T Office@Hand
I remember seeing information about how I could set AT&T Office@Hand to automatically route calls if its after business hours. Does anyone know where I need to go to set that feature up?
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General App Support
AT&T ISP is blocking my website
When I have people go to my website. AT&T is labeling it as dangerous and won't allow people to enter. I've completely cleaned my server and google labels the website as safe for browsing however this issue is still present. Who do I need to talk to for me to resolve this issue.
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General App Support
Official Solution
Configure the default audio and video device in the AT&T Office@Hand desktop application
I’m new to AT&T Office@Hand and I’m setting up my system. I want to make sure that my audio settings are correct. Does anyone know where I need to go in the system to check the settings?
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General App Support
Official Solution
Using annotations in the AT&T Office@Hand desktop application
On one of our AT&T Office@Hand calls I noticed that one of the presenters was able to annotate while on the call. Does anyone know how do use this feature?
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General App Support
ATT Land Purchase Inquiry
I am trying to contact a representative with the real estate/land department regarding a parcel of land in Davidson, NC 28036. Please advise.
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General App Support
Getting information whether AT&T has blocked or blacklisted our website
Dear AT&T, Our clients that have been using AT&T to access our website, have been getting issues regarding SSL while accessing website. Our certificate is valid and support of our SSL certificate provider has verified that the issue seems to be located on ISP side. Please help us to re
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General App Support
Official Solution
Delete a user from your AT&T Office@Hand account
I’m cleaning up our systems and I’m wondering how I can remove users from our AT&T Office@Hand account. Does anyone know how to do so?
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General App Support
WE NEED HELP!!
We were told we had to migrate over to fiber optic from our old DSL system. Since the install our online billing/payment system has not worked. The company that manages the online system made the necessary changes on their end but needed the new equipment to have ports opened etc. This
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General App Support
Auto Receptionist
Is there a way to stop using the auto-receptionist or do you have to use it? (Office@Hand)
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General App Support
Official Solution
Add a user to your AT&T Office@Hand account
I need to add some new managers to our AT&T Office@Hand account. Does anyone know how to do that?
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General App Support
Official Solution
AT&T Office@Hand User Groups Overview
We added a few new managers to our AT&T Office@Hand account and I was advised that at lease one of the user’s had the wrong information added. Does anyone know where I need to go to make changes to user information in the system?
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General App Support
Official Solution
Check your AT&T Office@Hand voicemail via mobile application or landline
I’m working at a client site and need to access a message that was left on my AT&T Office@Hand account. Does anyone know if I can do that from a landline? If so, how do I check the message?
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General App Support
Official Solution
Check your AT&T Office@Hand voicemail via online account
My I.T. department is working on my mobile device. I need to access a message that my supervisor sent me earlier today. Does anyone know if I can listen to AT&T Office@Hand messages on my computer?
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General App Support
PTR Records who to contact?
I need some PTR records. Who can I reach out to to get them created? I am a Internet Business Customer. When I call technical support they said they don't know what a PTR record is.
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General App Support
Official Solution
Plantronics integration with the AT&T Office@Hand desktop application
My company started using AT&T Office@Hand and one of my co-workers told me that the desktop software allowed you to control it via my headset. They mentioned that I should be able to plug the headset in and the system would detect it. Does anyone know if I can configure it manually?
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General App Support
Malware warning for business site for ATT customers
Hello! ATT visitors to our business website are getting the malware warning. Other visitors have no problem. We had a previous site on the URL that was attacked, and after trying everything, completely re-built the site and changed domain hosts last year. Only the ATT customers seem to have this iss
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General App Support
Official Solution
Setting up an Extension’s Call Information on Your AT&T Office@Hand Mobile Application
One of our AT&T Office@Hand user advised us that they would like to have the system display the dialed number as opposed to the standard caller ID. I only have access to the account via my mobile device. Does anyone know if I can change that setting from the application and, if so, how I go abou
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General App Support
AT&T Office@Hand application is consistently being removed or uninstalled
Hello, We've encountered issues where the AT&T Office@Hand application is consistently being removed or uninstalled from the local computers.Any suggestions
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General App Support
Need assistance with IP whitelisting
Hello, We have encountered a significant issue with our email deliverability and we need your immediate assistance. Recently, we started warming up a new IP address to enhance the reliability and security of our email communication. Unfortunately, we have been blocked by AT&T, sbcglobal, and bel
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General App Support