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Letter of Availability & Utility Service Map for Proposed Site Development

Hello, I work for a Civil Engineering Consultant Firm. I am working on multiple projects in need of utility service maps and letters of availability. Can someone please direct me to the correct contact or explain the procedure to acquiring these documents? Thank you!

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New commercial construction request - Terrell, TX

I’d like someone to reach out to me regarding the installation of underground internet and phone lines for a commercial construction project.

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Contact For Construction of New Subdivision

I am a land developer in South West Missouri. I would like to know who to contact regarding installation of fiber in a new subdivion. There is ATT Fiber in adjacent subdivisions. My contact info is: Sean Walker Sean at rainpropixel dot com 417.576.7616

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Guy-wire relocation

Hi, I am an existing business fiber customer. I am working with SoCal Edison to move guy-wires on a jointly-owned pole that are obstructing my building entrance.  Please put me in contact with a construction or engineering planner or project manager that I can put in touch with the Edison plan

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Facility Maps & As-Built Plans

Hello, my engineering company is designing a grading plan for a commercial project in Grass Valley, CA. We'd like to get Facility Maps & As-Built Plans.  We'd also like to get contact info for a local representative for AT&T who can coordinate design with us.  Please advise. 

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Encroachment Agreement - Round Rock, TX

Hello, I am trying to find someone within ATT that can help me with an encroachment agreement within a 10' public utility easement along a roadway in Round Rock. I am a developer who is constructing the road and want to put some plants in the public utility easement. One of the requirements is that

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Damage prevention coordination - new commercial construction in Baton Rouge, LA

We are working on civil site design for a proposed station for emergency responders in the city of Baton Rouge, Louisiana. The project will involve some excavation work, and nearby markers indicate the presence of AT&T facilities. We wanted to reach out and ask if AT&T has any information (m

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Multiple fees charged even though account is in good standing

We are being charged late fees every month for the last 6 months even though we paid for our service on time. We called many times and the representatives on the phone always promised to take care of this and gave us several reference numbers, however the fees are still being charged monthly. They

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Suspended lines canceled lines new lines and large unknown amounts

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

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Easement Release

I'm needing to get in touch with an engineer regarding an easement from Southwestern Bell on my property in Houston, TX to determine if it can be released.

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Need help to cancel a business order

Hello, I'm having trouble canceling my business order. I clicked "cancel orders" on AT&T Business Center, and it always shows "We've received your request to cancel order #ORDLxxxxxxx". After couple weeks the Order status still shows "in Progress". I also made several phone calls to AT&T, e

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Service Availability Letter

hello, I would like to request a service availability letter for a property in Chelsea, Alabama. Who do I need to contact about this?

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Utility Coordination for construction project in Mansfield, Louisiana

I work for a civil engineering consulting firm in Louisiana that does commercial site design. Avoidance and resolution of utility conflicts is one of our priorities, so we reach out to utility companies that may have facilities impacted during construction. We're currently working on a project to b

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AT&T Hut Relocation to Accommodate New Construction

We are constructing a major redevelopment that includes the possible relocation of an AT&T hut. How can we best facilitate a meeting with a local engineer to discuss our options / limitations.

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E-mails being rejected by AT&T

Hello, We are a software company with software that many clients use. This software includes functionality for e-mailing customers, whether individually or through automated marketing campaigns (also via automated processes like purchase confirmations). We've received 3 reports in the past month fr

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FAN and FAN PIN

We recently setup an account for our business with AT&T but never received the email with our FAN or the FAN PIN for the account. Customer service is unable to send the email and when we try to change the FAN PIN through chat, it requires the account number. Is there an easier way to resolve thi

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Rooftop AT&T Equipment

We have a demolition project in Manhattan and need to remove the AT&T equipment on the roof. Who can i contact to schedule a service?

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Business Outgoing Caller ID

I have a business wireless account, and currently the outgoing caller ID for all callers defaults to the business name (even though I’ve updated each individual line through the online portal). I need the outgoing caller ID to be the name of each individual user, NOT the business name. How can I mak

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looking for building plans

I have a client that purchased a building originally used by Ohio Bell and sold by AT&T shortly after they acquired the company. Would AT&T still have the building/site plans archived somewhere?

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Will Serve Letter - Newton County Georgia

I'm looking for a contact with the Engineering/Construction Department for a Will-Serve Letter for a new project in Newton County, Georgia. There are AT&T fiber lines running along the frontage on US Highway 278, so I just need a Will-Serve Letter to provide to the owner. Thank you,

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