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Send a device invitation in the AccessMyLAN

We added a new manager to our AccessMyLAN account, but it seems that they didn’t receive the email message. Is there a way to send the invitation via another method? If so, where do I go to send the message?

Question

 • Mobile Office & Retail Solutions

29

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Official Solution

Enable iOS APN Protection in AccessMyLAN

I had a user that could temporarily make changes to the network settings on his iPhone device. I’m looking to remove that permission, but I’m not sure where to go in AccessMyLAN. Does anyone know what I need to do?

Question

 • Mobile Office & Retail Solutions

9

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Official Solution

Reset an administrator’s password in AccessMyLAN

One of my managers is having issues logging into their AccessMyLAN account. I suspect that they have forgotten their login credentials. Does anyone know if I can force a reset of their password?

Question

 • Mobile Office & Retail Solutions

14

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Official Solution

Initial setup of AccessMyLAN for iPhone

I'm new to AccessMyLAN, and I'm not sure where I need to go to set it up on my phone. Does anyone have info on how to do that?

Question

 • Mobile Office & Retail Solutions

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Official Solution

Change the Android Device Wipe settings in AccessMyLAN

I’m a new administrator for our AccessMyLAN account. I’m looking to ensure the strictest security policies for our devices. Most of our devices are Android. Does anyone know where I need to go to change the settings for these devices?

Question

 • Mobile Office & Retail Solutions

17

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Official Solution

Export a Zone Blocked Content report in AccessMyLAN

I’m looking for a way to compare how our AccessMyLAN users use their data when overseas instead of in our home office. Does anyone know how I can send those numbers to my manager?

Question

 • Mobile Office & Retail Solutions

12

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Official Solution

Cancel an SMS device invitation in AccessMyLAN

While working on our account a co-worker sent out a few invitations for devices that are not supposed to be used on our AccessMyLAN account. Does anyone know if there is a way to cancel the invitations?

Question

 • Mobile Office & Retail Solutions

32

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Official Solution

Edit a policy’s Group Data Limit in AccessMyLAN

The previous administrator configured a group for some of our international technicians but entered a higher limit than we allotted. Does anyone know where I can go in AccessMyLAN to make changes to the group settings?

Question

 • Mobile Office & Retail Solutions

15

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Official Solution

Lock an Android device in the AccessMyLAN

One of my managers has misplaced one of our devices, and I want to ensure no unauthorized access to it. We use AccessMyLAN, but I’m not sure what options I have. They were using an Android device. Does anyone know what I need to do?

Question

 • Mobile Office & Retail Solutions

16

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Official Solution

Edit a policy’s data connection speed in the AccessMyLAN web portal

I’m a newer AccessMyLAN administrator, and I’m looking to make it so that if a user exceeds their data limit, that their speed is throttled. Does anyone have information on how I can do that?

Question

 • Mobile Office & Retail Solutions

6

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Official Solution

Lock an iOS device in the AccessMyLAN

I have an AccessMyLAN user taking leave, and I want to restrict access to their device while they are out. Does anyone know where I need to go to do so?

Question

 • Mobile Office & Retail Solutions

28

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Official Solution

Resend an Administrator Invitation in AccessMyLAN

We added some new admins to our AccessMyLAN account, but one of the users advised me that they lost the system's invitation. Do I have to recreate them as an administrator?

Question

 • Mobile Office & Retail Solutions

25

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Official Solution

Export a Denied Device Connections report in AccessMyLAN

I’m putting together a report on our use of AccessMyLAN. I’m looking to provide information on how many times the system prevented connection. Does anyone know where I can go to see that kind of information?

Question

 • Mobile Office & Retail Solutions

13

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0

Official Solution

Renew the iOS security settings in AccessMyLAN

A co-worker has asked me to refresh our iOS settings in AccessMyLAN. Does anyone know where I need to go to do so?

Question

 • Mobile Office & Retail Solutions

23

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Official Solution

Change the Android password length setting in AccessMyLAN

I was advised that I needed to increase the number of characters required for the devices we manage with AccessMyLAN. A co-worker was able to make the change for our iPhones, but I’m working on the Android phones. Does anyone know where I need to go to change this setting?

Question

 • Mobile Office & Retail Solutions

26

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Official Solution

Change the Android auto-lock time limit in AccessMyLAN

We had a recent issue with one of our users leaving their device behind in a public place. I know that there is a way to set the Security on our AccessMyLAN devices to lock automatically when not in use. Does anyone know where I need to go to do that?

Question

 • Mobile Office & Retail Solutions

18

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Official Solution

Disable iOS Device Security Settings in AccessMyLAN

I set up some users on our AccessMyLAN account. Our leaders use iOS devices, and I would like for them to be able to remove any limits on their devices. Does anyone know if I can do that?

Question

 • Mobile Office & Retail Solutions

19

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Official Solution

Send a Bulk Email Invite message in the AccessMyLAN

I’m reviewing our AccessMyLAN accounts, and I noticed that we had a few users that had not accepted the invitations sent via the system. Does anyone know if I can resend the messages to all of them at once? If so, how do I send the message?

Question

 • Mobile Office & Retail Solutions

21

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Official Solution

Export a Device Data Usage report in AccessMyLAN

I’m looking for a way to see a breakdown of how much data my AccessMyLAN users are consuming. I would also like to see how much difference there is between our management and technician groups. Does anyone know how I can see that information?

Question

 • Mobile Office & Retail Solutions

6

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Official Solution

Access the Blocked Content Over Time report in AccessMyLAN

I’m looking to see how much information on how much content is being blocked in our AccessMyLAN account. Does anyone know how to see this information?

Question

 • Mobile Office & Retail Solutions

16

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