My boss asked me to retrieve information on our AT&T Landline Texting account. How can I find out what our account allows?

I’m managing the deployment of the AT&T Landline Texting system for my company. What do you offer regarding support documentation around what we may see billing wise?

I was asked by our leadership to provide a bill for our AT&T Global Smart Messaging Suite account. How do I pull that up?

Hello, I need detailed information on some CLUB Service accounts we have.Who can help me with that? We also have some accounts on which the physical address is not included on the bill. I need to know the locations as the company had broken into several parts and we are receiving legacy bills tha

I upgrade to note 20 ultra I added next up for $5.00 a month. July I did the next up and was sent my S23Ultra I was also sent some work type phone. I transfered from note 20 ultra to S23ultra I talked to the representative who sent me the phone I told him that I donot want that "FREE" phone so he to

I (and another admin of our account) have collectively spent about 4 hours on the site, we've talked to numerous on-line reps and can't see our bill so we cannot pay it. Any help would be appreciated. I hate to have to attend a training class just to pay our stupid bill.

If you’re looking for alternatives to one time payments, you might qualify for a few different payment options in Premier. Customers eligible for additional payment options will see "Payment Arrangements" under the Pay Bill section on the eBill homepage menu. Split payments and scheduled payments ar

We wanted to cancel the tablets to lower costs. AT&T took the tablets of the phone and internet bill Great Right. Then they opened a new account for the tablets I have tried to call them and get this straightened out but they hung up on me twice I am so frustrated I can’t tell you.  Can an

Hi - I have 4 POTS Lines.In June this feature was applied but I don't know what it is for : Bus. Local Calling Auxiliary Line ChargeCan you explain that to me?Thanks!

I returned an upgrade within the 30-day period period I went to the store The United States post office and I returned the phone. I have the receipt and I have a video of myself returning the phone for proof because of all of the horror stories I hear about AT&T not receiving devices. AT&T r

Continual billing frustrations:In the fall of 2017 I called into AT&T to cancel a $7.00 per month secondary fax line. During my several hour ordeal of being shuffled between numerous representatives I thought I had my request taken care of.  Much to my surprise the next bill went up over $8.00 per m

AT&T is very disrespectful. This bait & switch policy employed by AT&T management is further exacerbated by their poorly trained customer service agents who can understand any communication that is not scripted or resolved with scripted language. The individuals that I have spoken with do not seem t

Understand the billing and account management-related reports available to you on your AT&T Premier site and learn how to run them to your company requirements.

I downloaded a Rate Plan Summary Report from Premier. One of the columns is labeled "Average Text Message (SMS) Roaming Charges" and has amounts like 9.5, 18.1667, 0.3333, and 49. What is text message roaming? I can't find these charges on my bill, unless it is called something else on the bill.

- Still unresolved. - No response or resolution yet! - There has to be a better solution to this issue. My concerns has not been addressed and it seems that this terrible customer service has to be made public.  Below is the original post of what has happened. I have been with AT&am

I recently switched to AT&T and got my first bill.  However, I can not view the bill details when I log in to the Premier billing site.  The page just remains white with a loading wheel that just keeps churning.  I am on paperless billing, so unless I can access the bill online, I'm not sure how I w

I would like to payoff a device installment early. I was hoping it was a simple online feature of the website, but I am unable to find any such capability. Can I payoff a device early, if so, can it be done online - and where?

Every bill and CSR has a number of terms that are cryptic (my opinion) and undefined on the bill (fact).  Where can I get a definition of the rudimentary codes (USOCs) that seem to be the building blocks of the billing?

I am a paramedic and took the bait for ATT 1st Net in summer of 2019. It was AWFUL. No service, dropped calls and screwed up my iPhone so bad their own people couldn't figure out how to unlink it so they just had to replace it. I requested they disconnect my service and continued with my "normal" AT

I called several weeks ago to cancel our business phone and internet account and was given a confirmation number. Every time I call to follow up on the cancellation, your reps tell me that there is a pending order to cancel the account, but the account never gets canceled! We disconnected all the eq