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Add an announcement in AT&T Collaborate

I’m looking to set up a message for our hours of operation to play for incoming calls to my AT&T Collaborate users. What option do I have to do that?

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View the codes assigned to you in AT&T Collaborate

When they set me up on AT&T Collaborate they mentioned that they had set up some codes for us to be able to place external calls. I forgot the code and need to look it up. Do I have to talk to them or is there a way to see it in the system?

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634

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Add a voicemail greeting in AT&T Collaborate

I’m looking to update the prompts that my AT&T Collaborate users hear when they check their voicemail messages. Does anyone know how to do that?

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547

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Upload a custom pre-alerting announcement in AT&T Collaborate Enhanced Mobile

A fellow AT&T Collaborate administrator advised me that there was a feature that plays a company message when a caller dials in. Where do I need to go to edit that?

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646

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AT&T Collaborate for Android application overview

My company has recently picked up AT&T Collaborate, and we have a decent amount of Android users. Is there a reference guide that I can refer them to for the basics of using the application?

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1.2K

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Using N-way calls in AT&T Collaborate™

I’m looking to have a conference call with a few co-workers, and I’m not sure if AT&T Collaborate™ includes that type of feature. Does anyone know it supports conference calls?

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461

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Manage company-level caller ID settings in AT&T Collaborate

What options do I have for internal calls? Is there a way to set AT&T Collaborate to signify that a call is being made within my company?

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1.5K

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Manage dial plan policies in AT&T Collaborate

I’m new to AT&T Collaborate, and I’m looking to see how to make it so that my users have to enter a code to dial out. Does anyone know where I need to go?

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1K

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Manage the Busy Lamp Field settings in AT&T Collaborate™

I’m a new administrator for our account, and I want to check in on one of my AT&T Collaborate™ users. Does anyone know how to do that in AT&T Collaborate?

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904

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Reset your PIN in AT&T Collaborate

I’m trying to access my voicemail in AT&T Collaborate, but I’m not able to access it. I can’t remember the pin number that I set up when they had me set up my account. Is there a way to reset it?

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547

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Add custom audio files in AT&T Collaborate

I was advised that there was a way to set up a custom greeting in our AT&T Collaborate account. Does anyone know how to configure that?

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620

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Add a key system emulation group in AT&T Collaborate

We are currently set up with AT&T Collaborate, but most of our lines are still hard-wired desk phones. Does the system have any options to manage that type of line?

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598

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AT&T Collaborate desktop application FAQ

My company is looking to adopt AT&T Collaborate, and I’m looking to see if there are any resources that I can use to get my technicians up to speed on how to use it. Does anyone if there is an FAQ?

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1.2K

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View the call logs in AT&T Collaborate Enhanced Mobile

Does anyone know if AT&T Collaborate Enhanced Mobile logs interactions? If so, where do I go to see the calls that have been placed?

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535

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Change the voicemail settings in AT&T Collaborate Enhanced Mobile

I’m new to using AT&T Collaborate Enhanced Mobile, and I’m looking to make change my voicemail settings. Anyone have information on where to do that?

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2.1K

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AT&T Collaborate for iOS application overview

I was asked to work on our group’s launch of the use of AT&T Collaborate. Most of our users are on Apple devices. Is there info out there on how to use the app?

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2K

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View audio specifications in AT&T Collaborate

I’m in charge of our AT&T Collaborate account and saw some literature that said that we could customize the message that plays when customers call in. Where do I need to go to do that?

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768

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Configuring the Receptionist Web Console in AT&T Collaborate

As a part of managing my technicians, I need to have a dispatcher that coordinates and tracks. What does AT&T Collaborate offer to help with this?

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577

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Manage dial restrictions in AT&T Collaborate

Does anyone know what menu I need to access in AT&T Collaborate to change the options for incoming and outgoing calls?

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907

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Reseller ID of AT&T to Samsung

Hi, In order to use the Samsung Knox, we need AT&T reseller ID for Samsung. I have been on hold with AT&T sales team, chat team, customer service on phone but could not get the answer. Please let me know how to find one. Thanks

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