I’m having trouble logging into my pdvConnect account. How do I get my password?

I’m looking to create a new pdvConnect user that allows them to send text messages. How do I do that?

I’m new to the pdvConnect from AT&T system and need to pull a report to see which of my users are traveling outside of the approved customer sites. How do I do that?

pdvConnect is displaying an icon that I’m told means that the schedule is about to expire. How do I stop it from expiring?

I’m looking to be able to document the messages sent via pdvConnect. Is there a way to tag messages?

I’m looking for a message but can’t remember who sent it or what the subject was. Can pdvConnect look at the message itself?

I was advised that pdvConnect includes settings to automatically delete messages when they reach a time limit. How do I enable this setting?

We are extending our hours and I need to set up a new schedule for my workers. How do I do that in pdvConnect?

I am looking to view an older message. Does anyone know how to find messages?

One of my workers has changed their work schedule. How do I update their hours in pdvConnect?

We use pdvConnect to manage a bunch of accounts. Is there a way to see messages from a specific account?

My IT person tagged some of my pdvConnect from AT&T messages with colors. I can see the different colors but can’t find the specific message I’m looking for. Anyone know what I can do to find it?

I’m looking to clean up some of the older shared messages as they are no longer relevant to my pdvConnect from AT&T users. How do I remove them?

I’m looking to verify that one of my workers is registered for pdvConnect. What is the easiest way to do that?

I recently sent my users an urgent message to change ensure that they are updating their system password. How can I tell if they have listened to it?

I need to see which messages were being sent from our techs. How do I look up messages from a specific location in pdvConnect from AT&T?

I saved some pdvConnect messages to an archived folder. How do I see those messages?

I was advised by one of my users that they sent me a message, but I’m unable to find it. How can I see a group of unread messages in pdvConnect?

I had a pdvConnect user transition to another area of our company. How do I remove them from our sales group?

I’m looking to save some important messages. Is there a way to see all the messages from a user in pdvConnect?