Anyone else have issues with ATT/First Net not being able to find your traded in device? I mailed my device in back in April or May via the box and label THEY sent me. I thought everything was fine until 3 months later when they charged me for “not returning my device.” I was on the phone with custo

Hello, I've been trying to contact my account rep with very lackluster/no response for almost a month now. We are new customers and got Fiber when it came to our neighborhood and decided that while the fiber was being installed we would also switch our phones from our previous provider of 20 years t

We recently started a new sales team, and I need to set them up in AT&T Collaborate™. I want to be sure that we maintain a good quality of service. Does anyone know if there is a way to have their calls recorded so I can review them?

Hello, whenever we try to upgrade a phone, we get a message saying business_smb_soc_code_missing. No one seems to know why or how to fix it. I tried calling the phone number included with the message, but they did not understand the problem. We'd like to be able to upgrade our devices. Can anyone he

Hi everybody!I am a community member who loves listening to music. I don't understand why my Spotify stops playing music so often these days? I don't know if it's my network or the network card or my application. I found a fix that was to download the [edited per community guidelines] app on CoiMobi

How do I transfer a user's personal AT&T line to my company's Premier account? All the information I've found seems to be outdated.

Hello, I signed up for AT&T Business Plan at a corporate store- it has been at least 24 hours and I still haven’t received my FAN pin. I cannot log in to my account or even create one.

The .pdf invoice that I received from AT&T for the payoff of a Samsung Galaxy business cell phone is NOT sufficient to get repairs on my Samsung Galaxy A13. AT&T's  invoice/bill of sale  showing full payment does not include the IMEI number of this phone. It has the phone

unable to login to premier account, Keeps redirecting to corporate administrative tool page. I can't manage our account anymore, this is a huge problem. Please help

Dear Sir, I recently checked my credit report and found that there was an account from 11 ATT Mobility account that was opened on May 8th 2021 that wasn’t opened by me in the amount of 2,630 dollars. Can you help me resolve this issue William Gold

I have been trying to get a wireless business account with AT&T for the a week now. My Client Solutions Executive has been very helpful until now. I submitted an application for 3 phone lines two times. In respect to the first application, I was advised by my Client Solutions Executive that my

I attempted to order 3 sim cards for my business. My business account got flagged for fraud, they disconnected 14 lines w/o warning, and blacklisted my phone. Everyone I talked to cannot help me. Who can I contact that can actually help me??

I need to add some administrators to my AT&T Collaborate account. How hard is it to do that?

I’m new to AT&T Collaborate and need help with finding my contacts. Does anyone know where I need to go in the iPhone application to see them?

When I try to upgrade or purchase from the premier website, everything looks find. Then I get an email shortly after stating there is more action requrired.  When I call the number, I am told I need to accept the terms and conditions at att/tc.  When I try to locate my order it cannot fin

AT&T announced today, June 17, that the Microsoft Lumia 640 XL will be available in AT&T stores and online starting Friday, June 26.   Features of the Lumia 640 XL include:   Camera: 13 megapixel rear facing camera with auto-focus, 5 megapixel wide-angle front facing camera; both cameras record in

Need to reset my fan pin, I don’t know it.

I have a user that is having trouble logging into their AT&T Collaborate account. How do I rest their password?

My boss asked me to look into the reports that we can get from AT&T Collaborate. Does anyone know how many reports the system has?

I have a Google voice line for my business, I communicate with my clients via text for 90% of my business. I have narrowed the missing communication down to only ATT clients.  The texts go through only 60% of the time in either direction.   I know ATT Whitelists Google Voice numbers