I’m new to the pdvConnect from AT&T system and need to pull a report to see which of my users are traveling outside of the approved customer sites. How do I do that?

I’m having trouble logging into my pdvConnect account. How do I get my password?

I’m looking to create a new pdvConnect user that allows them to send text messages. How do I do that?

pdvConnect is displaying an icon that I’m told means that the schedule is about to expire. How do I stop it from expiring?

I’m looking for a message but can’t remember who sent it or what the subject was. Can pdvConnect look at the message itself?

I’m looking to be able to document the messages sent via pdvConnect. Is there a way to tag messages?

I was advised that pdvConnect includes settings to automatically delete messages when they reach a time limit. How do I enable this setting?

We are extending our hours and I need to set up a new schedule for my workers. How do I do that in pdvConnect?

I am looking to view an older message. Does anyone know how to find messages?

One of my workers has changed their work schedule. How do I update their hours in pdvConnect?

We use pdvConnect to manage a bunch of accounts. Is there a way to see messages from a specific account?

My IT person tagged some of my pdvConnect from AT&T messages with colors. I can see the different colors but can’t find the specific message I’m looking for. Anyone know what I can do to find it?

I’m looking to clean up some of the older shared messages as they are no longer relevant to my pdvConnect from AT&T users. How do I remove them?

I’m looking to verify that one of my workers is registered for pdvConnect. What is the easiest way to do that?

I recently sent my users an urgent message to change ensure that they are updating their system password. How can I tell if they have listened to it?

I need to see which messages were being sent from our techs. How do I look up messages from a specific location in pdvConnect from AT&T?

I saved some pdvConnect messages to an archived folder. How do I see those messages?

I was advised by one of my users that they sent me a message, but I’m unable to find it. How can I see a group of unread messages in pdvConnect?

I’m looking to save some important messages. Is there a way to see all the messages from a user in pdvConnect?

I had a pdvConnect user transition to another area of our company. How do I remove them from our sales group?