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Mobile Device FAQs

Most commonly asked mobile device questions can be found within the Device "How-To" Videos section in the Business Community Video Library or the Phone & Device Learning Center.    You can easily find answers for questions like;   Q- How to insert/remove the SIM card?     Q- How to add, remove or co

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Set Up a Recurring Payment through Premier eBill

Learn more about how to set up automatic payments using Premier eBill. You decide the threshold amount and AT&T automatically deducts that payment amount each month. Determine which foundation account types are eligible, select from payment options and view payment history.   See our How-to Videos h

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Samsung Galaxy S® 5 Active™ Available Exclusively at AT&T Stores and Online

As summer begins to hit its stride, you need a phone that can handle the elements. Engineered to keep up with your active lifestyle, AT&T and Samsung Telecommunications America (Samsung Mobile) announce the Samsung Galaxy S® 5 Active™, the next step of the popular Galaxy S® 5 designed to withstand t

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New & updated AT&T BusinessDirect videos are now available online

The “AT&T BusinessDirect Portal,” video was recently updated, and provides customers with a quick view of some of the key features and capabilities of AT&T BusinessDirect, a suite of electronic servicing tools that empower you to work productively and cost-efficiently as you manage your AT&T service

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Learn how to make bulk changes in Premier

How to indicate the wireless numbers you want to include in the request, how to update the numbers and submit the request for validation and then submitting the request for final processing. See our video here. For a complete playlist of all Premier videos, designed to help you understand how to pe

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Android™ 4.4 KitKat® Now Available for Samsung Galaxy S® 4 Active™ Customers

Customers who have an AT&T Samsung Galaxy S 4 Active began to receive the latest version of Android 4.4 KitKat today. In addition, this update includes key enhancements to the user interface, phone dialer app, focus and exposure, and gallery apps.   Read the full article or view our YouTube video fo

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Check Your Order Status in AT&T Premier

Learn how to quickly check the status of orders and requests placed through Premier! Do you need to find a list of all the requests placed within the last 90 days? Do you place a lot of orders and need to filter that long list to find just one transaction? You can do it in Premier. Check out this he

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Digital Training Center

We make it easy to learn how to manage your AT&T wireline and wireless accounts with free instructor-led, virtual training sessions. See our instructor courses and eLearning videos here. AT&T Business Center - Learn how to pay your bill, make changes to your account, and manage network

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Premier Playlist in Focus: Premier Registration

Learn how to register for AT&T Premier site access and start managing your account online.  Visit Our Registration - Premier video in YouTube.

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View and Change Rate Plans and Features

With Premier, there’s no need to call your AT&T Representative or stop by a retail store to make changes to your plan. Do you need to add data? Are you looking to add unlimited messaging? These changes and more can all be done from the convenience of your home or office. For a step-by-step guide wit

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Change your rate plan through the Premier website

Want to learn how to view and change a rate plan or feature through your Premier site? Click here to view a quick video. For a complete playlist of all Premier videos, designed to help you understand how to perform certain functions within Premier Online Care and Premier eBill, click here.

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New RingCentral Office@Hand video tutorials

See our new Office@Hand Videos below:   Overview Video Video TourFeature updates   Go to www.att.com/officeathand to get more details and to watch our videos. Or, go to our Support Site for articles, user guides and click-to-chat: http://support-officeathand.att.com/

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Do you have the A-List feature through Premier?

The A-List feature provides unlimited inbound and outbound calling to a list of pre-identified phone numbers for a given wireless number (with an individual or group voice plan). Check to see if the feature is enabled on your account by clicking on Account Management à Change Features. Manage your

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Want to learn how to view and change a rate plan or feature through your Premier site?

Click on the link below to view a quick video: http://go-att.us/mg9q For a complete playlist of all Premier videos, designed to help you understand how to perform certain functions within Premier Online Care and Premier eBill, click on the link below: http://go-att.us/um7n

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Premier How-To Video: View Your Bill

Learn a fast and convenient way to view your wireless bill online with Premier eBill. Depending on your role, intuitively navigate to summary data for each billing level. Select a different billing entity or change the billing period. Expand a section or display a detailed pop-up, or view charges in

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Premier How To Videos - 3 New Videos

Three new Premier how to videos were recently added to the series that was created to provide you and your customers with a clear, concise, visual explanation of how to take advantage of some of the many features and capabilities of Premier Online Care and Premier eBill. Focused on Premier Corpora

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Premier eBill just keeps getting better and faster!

We listen to our customers, and constantly work to improve their experience. Premier eBill just keeps getting better and faster!  It's the place to go for businesses to manage their AT&T wireless billing. Be sure to check out the new "how to" videos about Premier eBill's reporting features. How to

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Learn how to access an administrator’s profile...

Learn how to access an administrator’s profile, update permissions and settings, and assign employee groups. You’ll also learn what company administrators can and can’t do. See our video by clicking here. For a complete playlist of all Premier videos, designed to help you understand how to perform

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How to submit a Credit via AT&T Premier eBill

Q.) I need help with an dispute on my account and would like to process this request online.    Can you please provide a link to this process?   A.) It can be found on the Premier Support tab, as well as on Premier Business Center and Premier YouTube Playlist. How to video is called, “ Create, Submi

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Mobile Device FAQs

Most commonly asked mobile device questions can be found within the Device "How-To" Videos section in the Business Community Video Library or the Phone & Device Learning Center.    You can easily find answers for questions like;   Q- How to insert/remove the SIM card?     Q- How to add, remove or co

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