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New Member

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13 Messages

Friday, May 26th, 2023 4:06 AM

CellBooster Pro 5G Clip & Closed Access Option

Any word when the 5G clip will be released for the CellBooster Pro?

Also,

AT&T/FirstNet sent an email earlier detailing issues with the closed access system on the CellBooster Pro.  When will this be resolved?  It is very frustrating because I have a FirstNet data SIM that tries to connect to the CellBooster Pro.  I would like everything to be able to connect to it EXCEPT the data SIM.

Administrator

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26.2K Messages

1 year ago

Hi @geekmedic,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Antwan
AT&T Business Social Media

New Member

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13 Messages

1 year ago

Thank you.  I've taken this to DMs.

Administrator

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26.2K Messages

1 year ago

Hi Eric- My name is Laura, and your issues were just sent over to me for further assistance. I'm more than happy to help you. I tried calling you with no answer. I left you a detailed message. Thank you -Laura S.

New Member

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13 Messages

1 year ago

Laura, thanks for calling.  I got your voicemail.  You mentioned calling tech support to perform troubleshooting.

Please be advised that this is a limitation with AT&T/FirstNet and is not a configuration/troubleshooting issue.

When closed access is enabled and allowed phone numbers are entered, phone numbers not entered are still allowed to connect.  This was acknowledged as not working via email from AT&T/FirstNet earlier this year/late last year.

AT&T never fully developed the features it advertised when the CellBooster Pro was first released.  Please have your engineers make this functionality a priority as it's needed.

Administrator

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26.2K Messages

1 year ago

Hello Eric-

 

My apologies for the delay. I had a family emergency yesterday. I'm speaking to an FN tech expert, and she wants to know if you're using the FN version for the booster and are you on open mode on the booster?

 

I'll be standing by.

Laura S.
AT&T Business Social Media

New Member

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13 Messages

1 year ago

Hi Laura, it is currently registered as an AT&T device.  However, I have registered it both ways and it didn't work.  I currently have it open as closed it not making any difference.

Administrator

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26.2K Messages

1 year ago

Thank you for sharing that information. I provided this information to the Tech Expert. I'll let you know if there is anything else.

 

Thank you,

Laura S.
AT&T Business Social Media

New Member

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13 Messages

1 year ago

Laura, has there been any further regarding this?  Thanks!

Administrator

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26.2K Messages

1 year ago

Hi Eric-

I haven't heard anything back. Let me reach out to them to see if they have any updates.

 

Thank you,

Laura S.
AT&T Business Social Media

Administrator

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26.2K Messages

1 year ago

Hey Eric-

I tried calling you with no answer on your office line. I left you a detailed message. When you get a moment may I get you to listen to my message and let me know if you have more info you can share with me to have a better understanding? I appreciate you being so patient with me.

 

Thank you,

Laura S.
AT&T Business Social Media

New Member

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13 Messages

1 year ago

Thanks Laura.  I sent you a DM.  Your description in your voicemail is correct.  The feature has never worked correctly since I've had the CellBooster Pro.  

Basically, there is an option for a closed access system.  Only listed phone numbers will connect.  However, this does not prevent my data SIM from connecting to the CellBooster Pro.  The feature has never worked.

Ideally, AT&T/FirstNet should also offer the ability to only block listed numbers.  That way, all numbers connect by default except those listed.  I could then list the data SIM number to be blocked from connecting to the CellBooster Pro, but guests would be able to connect to it and use cellular service through it.

Administrator

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26.2K Messages

1 year ago

Thank you! I just wanted to make sure I understood the issue/request. I'll keep you updated on my end.

 

Laura S.
AT&T Business Social Media

New Member

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13 Messages

1 year ago

Hey Laura, any further info?

Administrator

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26.2K Messages

1 year ago

Hello Eric,

We're still waiting on an update. I will message you as soon as I hear something.

 

Thank you,

Laura S.
AT&T Business Social Media

New Member

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13 Messages

1 year ago

Any update?

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