FirstNet Devices
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New Member
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1 Message
Don’t have permission to modify my own billing
I am able to login to my FirstNet Account, but I can’t change anything. If I click Billing tab, I get this error “You need additional permissions to proceed. Contact your public safety administrator to update your permissions for Premier access.”
I am an individual and not part of an organization. I am the only person on the account.
I am unable to pay bills online or modify billing options (I really need to change my credit card that it is billing).
I called firstnet support and they said they were escalating, but that was months ago and it’s still not working.
ATTBusinessForums
Administrator
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26.1K Messages
5 months ago
Hi @sevenlayercookie,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Shad
AT&T Business Social Media
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