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Sunday, July 2nd, 2023 9:44 PM

Don’t have permission to modify my own billing

I am able to login to my FirstNet Account, but I can’t change anything. If I click Billing tab, I get this error “You need additional permissions to proceed. Contact your public safety administrator to update your permissions for Premier access.”

I am an individual and not part of an organization. I am the only person on the account.

I am unable to pay bills online or modify billing options (I really need to change my credit card that it is billing).

I called firstnet support and they said they were escalating, but that was months ago and it’s still not working.



26.2K Messages

11 months ago

Hi @sevenlayercookie,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

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